Secure Car Driver- EMS Team, Full Time

Navarre Corporation; Des Moines (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Navarre Corporation is seeking a dependable Wheelchair & Secure Transport Driver for the EMS Team in Des Moines, IA. The role involves providing safe non-emergency transportation for wheelchair and behavioral health passengers between hospitals, facilities and residences.

The driver must be 21+, hold a valid license with a clean record, and complete training on wheelchair mobility, securement, defensive driving, and HIPAA confidentiality. Strong customer service is essential.

Qualifications

• Must be at least 21 years old.
• Valid driver's license with acceptable driving record.
• CPR/BLS certification or ability to obtain.
• Must pass background checks.
• Ability to stay calm and professional in stressful situations.
• Strong communication and customer-service skills.

Responsibilities

• Safely operate wheelchair-accessible vans and secure transport vehicles.
• Assist passengers with entering and exiting the vehicle.
• Operate wheelchair lifts, ramps, and securement systems.
• Ensure passengers and equipment are secured before transport.
• Provide supervision during secure and behavioral health transports.
• Communicate trip status and delays with dispatch.
• Follow safety procedures and complete trip documentation.

Skills

Communication skills

Customer service

Dependable

Punctual

Independent work

Calm under pressure

HIPAA awareness

Education

High school diploma or GED preferred

Tools

Wheelchair lift operation

Wheelchair securement systems

Job description

Position:Secure Car Driver- EMS Team, Full Time

Location: Des Moines, IA

Job Id:325

# of Openings:1

Job Summary

Wheelchair & Secure Transport Driver

EMS Team is seeking a dependable, professional, and safety-focused Wheelchair & Secure Transport Driver to provide safe, timely, and respectful non-emergency transportation.

This position includes transporting wheelchair, ambulatory, and secure behavioral health passengers between hospitals, healthcare facilities, behavioral health facilities, residences, and other approved locations.

The ideal candidate is compassionate, dependable, able to work independently, and comfortable working with individuals who may have mobility limitations, behavioral health needs, or require increased supervision during transportation.

Responsibilities

• Safely operate wheelchair-accessible vans and secure transport vehicles.
• Assist passengers with safely entering and exiting the vehicle.
• Properly operate wheelchair lifts, ramps, and securement systems.
• Ensure passengers, wheelchairs, mobility devices, and belongings are safely secured before transport.
• Provide appropriate supervision during secure and behavioral health transports.
• Maintain awareness of passenger behavior and surroundings throughout transport.
• Use verbal de-escalation techniques when appropriate.
• Maintain professional boundaries and treat all passengers with dignity and respect.
• Communicate trip status, delays, concerns, or changes with dispatch.
• Follow established safety, secure transport, and emergency procedures.
• Complete required trip documentation, vehicle inspections, and incident reports accurately.
• Maintain passenger confidentiality and follow HIPAA requirements.
• Keep assigned vehicles clean, organized, fueled, and ready for service.
• Report vehicle or equipment concerns promptly.
• Perform additional transportation-related duties as assigned.

Qualifications

• Must be at least 21 years of age.
• Valid driver's license with an acceptable driving record.
• Must meet company and insurance driving requirements.
• High school diploma or GED preferred.
• CPR/BLS certification or ability to obtain.
• Must successfully complete required background checks.
• Ability to remain calm and professional in stressful or unpredictable situations.
• Strong communication and customer-service skills.
• Dependable, punctual, and able to work independently.
• Ability to follow written and verbal instructions.
• Comfortable working with individuals experiencing behavioral health or emotional challenges.

Training

Company training may include:

• Wheelchair and mobility-device securement
• Wheelchair lift and ramp operation
• Defensive driving
• Passenger assistance and safe lifting techniques
• Behavioral health awareness
• Verbal de-escalation and crisis intervention
• Secure transport procedures
• HIPAA and confidentiality
• Infection control
• Emergency procedures

Physical Requirements

Must be able to frequently enter and exit vehicles, sit and drive for extended periods, operate wheelchair lifts and ramps, push and maneuver occupied wheelchairs, and assist passengers within established safety guidelines.

What We're Looking For

We are looking for someone who is compassionate, dependable, safety-minded, and professional . This position requires someone who can provide excellent customer service while maintaining awareness, good judgment, and professionalism in both routine wheelchair transports and higher-supervision secure transports.