Section Manager 1-Sales Support- Macon, GA

Huntington National Bank; Forsyth (GA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Huntington National Bank is seeking a Section Manager 1 - Sales Support to supervise a team delivering exceptional customer service while supporting sales functions and client relationships.

The role includes deposit account management, CIP compliance, quality reviews, and regular coaching to improve performance. Office-based with occasional travel within the region.

Formación

• Minimum 4 years combination of clerical support, supervisory experience and/or experience supporting a financial services sales team.
• Excellent customer service and professional communication skills.
• Ability to plan, prioritize and coordinate team activities.

Responsabilidades

• Open and maintain deposit accounts and products.
• Monitor missing documents and CIP compliance.
• Conduct monthly quality reviews of the team.
• Provide support for post-loan closing needs and customer issues.

Conocimientos

Supervisory experience

Customer service

Team coordination

Communication skills

Educación

High School Diploma

Herramientas

Excel

Word

Microsoft Office

Descripción del empleo

Description

Summary:

The Section Manager 1- Sales Support supervises and coordinates a team to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington, in terms of the establishment, documentation and maintenance of the relationship.

Duties and Responsibilities:

• Opening and ongoing maintenance of Deposit accounts and products.
• Monitor for Missing Document Cases and missing CIP.
• Conduct monthly Quality Review of their team.
• Servicing of post loan closing needs.
• Fraud monitoring process is initiated and followed up per HNB standards.
• Handle overdrafts daily for officers, provide customized support for assigned customers by responding to complex, chronic, or sensitive customer issues requiring special attention.
• Adhere to bank policies and procedures and comply with legal requirements.
• Ensure the area is adequately staffed and that all personnel are trained.
• Review and recommend new procedures or job aids to make the segment more efficient.
• Plan and schedule the activities within the area of responsibility and coordinate the activities with other areas as required.
• Help the team resolve more complex working problems.
• Prepare, maintain, and monitor reports in compliance with corporate and regulatory requirements.
• Ensure quality of the team’s work and service levels are maintained.
• Follow or in some cases, establish effective controls and processes to ensure risks are measured, monitored, and controlled and compliance
• requirements are adhered to on an on-going basis.
• Conduct regular group meetings with the team to provide direction, priorities, and updates.
• Conduct one on one coaching regularly with each direct report to provide specific feedback and establish action plans.
• Travel regularly within the area to meet market teams in-person.
• Participate in the area and regional Business Banking leadership meetings.
• Prepare and facilitate mid-year and year-end reviews.
• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma
• Minimum 4 years combination of clerical support, supervisory experience and/or experience supporting a financial services sales team required

Preferred Qualifications:

• A strong knowledge of Deposit Account Opening processing, procedures, and documentation
• Commercial Loan knowledge
• Excellent customer service, highly motivated, focused and goal oriented Business Banking or banking experience preferred
• Excellent written and verbal (face to face/phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task and work under pressure with minimal supervision
• Strong, positive attitude with a proactive nature that will allow to perform support that will help team members have more time to concentrate on their job responsibilities
• Proficient in Excel, Word, and other Microsoft Office Products

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.