Secretary, Radiology

Heywood Healthcare Inc.; Gardner (MA); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Heywood Healthcare Inc. in Gardner, MA is seeking a radiology scheduling coordinator to manage exam scheduling across Radiology, Nuclear Medicine, Ultrasound and CT departments. You will ensure accurate charges, coordinate exam releases, and assist physician offices by phone and computer.

The role emphasizes patient preparation, on-time arrival coordination, and clear communication, with emphasis on safety and patient experience in a busy hospital setting.

Qualifications

• High school graduate or equivalent required.
• Experience with medical terminology required.
• Meditech experience preferred.

Responsibilities

• Coordinates the scheduling of exams so that all exams are scheduled correctly with all parties involved contacted.
• Utilizes the hospital telephone and computer scheduling system, to schedule all exams for the Radiology, Nuclear Medicine, Ultrasound and Cat Scan Departments.
• Provides assistance and direction, via telephone and computer, to physician office staff in the correct scheduling of examinations.
• Operates the hospital computer system to ensure correct exams are performed, charges are accurate and for monitoring of film tracking.
• Utilizes the hospital computer system to enter physician orders, ensure correct exams are performed and charges are accurate.
• Utilizes the hospital computer system to enter information for the release and tracking of patient’s exam releases and to obtain accurate medical record information.

Skills

Word processing

Telephone skills

Office procedures

Billing experience

English communication

Education

High school diploma

Tools

Meditech

Job description

Overview

You Matter Here!Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

Hours: Per Diem, Days, Evenings, Weekends as needed

$18.50 - $27.65

Disclaimer

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.

Responsibilities

Essential Functions

• Coordinates the scheduling of exams so that all exams are scheduled correctly with all parties involved contacted.
• Utilizes the hospital telephone and computer scheduling system, to schedule all exams for the Radiology, Nuclear Medicine, Ultrasound and Cat Scan Departments.
• Provides assistance and direction, via telephone and computer, to physician office staff in the correct scheduling of examinations.
• Operates the hospital computer system to ensure correct exams are performed, charges are accurate and for monitoring of film tracking.
• Utilizes the hospital computer system to enter physician orders, ensure correct exams are performed and charges are accurate.
• Utilizes the hospital computer system to enter information for the release and tracking of patient’s exam releases and to obtain accurate medical record information.
• Coordinates the image library so that records are available upon patient request.
• Locates prior exams, ensures all prior records are correct, and coordinates exam releases and tracking.
• Provides patient instructions and exam preparations so that patients understand the exam that is going to be performed and prepared for the exam.
• Provides exam preparations to the patient by using pre-printed materials.
• Coordinates the arrival of all patients to Radiology so patients arrive on time, feel welcome and so other departments know ahead of time when patients are to arrive in Radiology.
• Coordinates the patient flow to the correct department and greets patients in a positive and professional manner.
• Communicates the arrival of patients to specific departments.
• Ensures accuracy of all patient information at time of scheduling.
• Assures that the environment of care or services is free of objects which may contribute to the likelihood of patient falls, slips or trips. Makes readily available assistive devices for ambulation. Complies with policies and procedures relating to gait belts and similar devices.
• Is aware of the increased risk of falls, slips, and trips for elderly patients and visitors, and assures that the environment of care or services is free of objects and spills which may contribute to the likelihood of patient falls, slips, or trips.
• Is sensitive to the tendency of older patients to have hearing difficulties. Verifies that he or she is speaking with appropriate level of loudness so that the patient hears instructions, questions, and conversations with caregiver, but that offense is not given to the patient as the result of the voice being excessively loud. Is able to differentiate problems with hearing versus problems with comprehension.
• Takes appropriate actions to assure physical security of children and complies with policies and procedures related to the prevention of neonate, infant and child abduction.
• Is aware of reduced endurance and strength present in many elderly, and provides accommodation for seating during extended discussions.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Qualifications

Job Requirements

Minimum Education

• High school graduate or equivalent required.

Minimum Work Experience

• Experience with medical terminology required.

• Meditech experience preferred.

Required Skills

• Excellent word processing and computer skills required.

• Excellent telephone skills required.

• Proficient in office procedures preferred
• Flexible to work other hours or shifts as needed preferred

• Experience with billing and insurance preferred

• Ability to communicate in English; both verbally and in writing required.