Secretary Medical Admin, Sr., Orthopedics, 40 hours, days

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking a detail-oriented medical secretary to provide essential administrative support for the Orthopedics team. You will handle scheduling, patient intake, and confidential recordkeeping in a fast-paced environment.

The role requires 2–3 years of medical secretarial experience, strong communication, and proficiency with standard medical software. A signing bonus may be available; join a team focused on providing exceptional patient care.

Qualifications

• High School diploma required; 6–12 months of medical secretarial training.
• 2–3 years of medical secretarial/administrative support experience.
• Proficiency with Word processing, spreadsheets, presentations, databases; Medi-Tech, IDX, Lynx.

Responsibilities

• Provide secretarial and administrative support for physicians and staff.
• Transcribe medical reports from dictation and prepare correspondence.
• Coordinate patient visits, scheduling, and referrals; assist with billing/registration.

Skills

Medical secretarial/administrative

Education

High School diploma

6-12 months medical secretarial training

Tools

Word processing

Spreadsheet

Presentation graphics

Database

Medi-Tech

IDX

Lynx

Job description

Are you a current UMass Memorial Health caregiver? Apply now through Workday.Exemption Status:Non-ExemptHiring Range:$20.94 - $29.27(based on a full time schedule of 40 hours per week).Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.Schedule Details:Monday through FridayScheduled Hours:8:00a - 4:30pShift:1 - Day Shift, 8 Hours (United States of America)Hours:40Cost Center:34000 - 1602 Orthopedics Ortho AdminUnion:SHARE (State Healthcare and Research Employees)This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.I. Major Responsibilities:1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.5. Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.8. Coordinates internal and external meetings.9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department.11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician’s guidelines.12. Issues and verifies patients’ managed care referrals.13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.14. Verifies patient’s insurance coverage and eligibility.15. Escorts patients to examination rooms and chaperones patients as required.16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.17. May perform on-site charge entry processes, utilizing computer-based systems.18. Batches daily encounter forms and relays/submits forms/information to the billing office.19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.21. May provide work guidance to office clerical staff.22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records.23. Ensures adequate inventory of office supplies and basic maintenance of office equipment.24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc.Standard Staffing Level Responsibilities:1. Complies with established departmental policies, procedures and objectives.2. Attends variety of meetings, conferences, seminars as required or directed.3. Demonstrates use of Quality Improvement in daily operations.4. Complies with all health and safety regulations and requirements.5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.6. Maintains, regular, reliable, and predictable attendance.7. Performs other similar and related duties as required or directed.All responsibilities are essential job functions.II. Position Qualifications:License/Certification/Education:Required:1. High School diploma.2. 6-12 months additional specialized medical secretarial/medical office training.Experience/Skills:Required:1. 2-3 years of medical secretarial/administrative support experience.Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.