Secretary

North Country Community Mental Health; Kalkaska (MI); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

No cost health, dental and vision

Retirement plan contribution

Vacation, sick and personal time

Disability and life insurance

Tuition reimbursement

Job summary

North Country Community Mental Health in Kalkaska, MI is seeking a motivated Secretary to join our administrative team. You will greet visitors, schedule appointments, manage records, and support insurance verification and basic office functions.

The ideal candidate has a high school diploma with secretarial coursework, at least two years of office experience, and an ability to handle sensitive information. We offer a strong benefits package and professional growth opportunities.

Qualifications

• High school diploma with secretarial courses; college credits preferred.
• Two years of general office experience including typing around 60 wpm, transcription and receptionist duties.
• Lived experiences with behavioral health issues valued.

Responsibilities

• Schedule client appointments and reminders for nursing and doctor visits.
• Greet visitors and provide information; monitor waiting area.
• Maintain accurate consumer records in agency systems.
• Verify Medicaid/Medicare coverage for new clients and monitor changes.
• Open, sort, and distribute mail; manage office supplies.
• Handle crisis calls and route to ER when needed.
• Cross-train to support other clerical staff.

Skills

Typing (60 wpm)

Receptionist duties

Transcription

Education

High school diploma with secretarial courses

College credits in secretarial courses

Job description

Join our team of over 200 passionate people working together to fulfill our mission to provide behavioral health services that inspire hope and promote recovery, resilience, and wellness. We are a team that puts our clients first, fosters community partnerships, and believes in a positive, healthy work environment. You’ll experience an exciting and challenging work environment while living in a highly desired location.

Northwest Michigan has something to offer everyone. Just about any outdoor activity imaginable is easily accessible. Local festivals, quaint downtown shopping districts, art, wineries, fine dining, and the performing arts. From the sandy beaches of Lake Michigan, miles of bike path, nature preserves, golf courses and ski resorts, Northern Michigan offers a world of adventure.

If you have any questions regarding a job description or your employment application, please contact Kelly at [e-mail] or call 231-439-1237

NCCMH Internship Program

North Country Community Mental Health works with interns at the Bachelor and Master levels to assist them with the completion of their educational requirements in the discipline of Behavioral Health. We offer interns a program that includes a variety of opportunities with our wide spectrum of services within the behavioral health field. Every internship is individualized based upon the interests of the student.

Interns will learn about the coordination of services, working with mental illness and intellectual or developmental disability populations, writing assessment and plans of service, and what they can expect to experience on a daily basis when employed within the behavioral health field. Many of our interns are offered full time positions at the end of their internship, upon completion of their degrees.

North Country Community Mental Health values education and works to provide staff with assistance towards the cost of education. Below is an outline of the program that we offer and some state and federal programs that are beneficial to our staff. Our dedicated Human Resources team provides our staff with assistance when they go to apply for these programs.

NCCMH offers a tuition reimbursement program. Tuition Reimbursements are at the discretion of management and are based on the degree sought, potential of continued employment with the organization, length of service with the organization, applicability of degree to the job and/or future positions in the organization, a statement from the candidate regarding purpose, intentions, and personal commitment, and availability of funds.

Start Your Career with North Country CMH

Open Positions

Position: Secretary

Job Id: 724

# of Openings: 0

Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities.

Job Title: Secretary

Location: Kalkaska, MI 49646

Reports To: Administrative Services Manager

Status: Full-Time, Union, Non-Exempt

Hybrid Eligible: No

Starting Wage Range: $18.52 - $19.45 per hour

Generous benefit package, including:

• No cost health, dental and vision insurance option
• 8.17% employer paid retirement plan contribution
• Vacation, sick and personal time
• Employer paid disability and life insurance
• Tuition reimbursement programs

QUALIFICATIONS: Education: High school diploma with credits in secretarial courses. College credits in secretarial courses preferred. Experience: Two years of experience in general office work which involved typing (approximately 60 words per minute), transcription and receptionist duties. Other: Lived experiences with behavioral health issues are valued.

SUMMARY OF RESPONSIBILITIES: The Secretary handles all incoming telephone calls, greets visitors to the office, and provides customer service to individuals seeking services. The Secretary schedules appointments, performs filing, provides clerical support, and performs other office functions. The secretary organizes, coordinates, and assures accuracy and timeliness of clinical record keeping and content.

ESSENTIAL JOB FUNCTIONS:

• Schedule’s client appointments and sends reminders for nursing and doctor appointments, also makes reminder calls when necessary.
• Reviews the call log every morning and makes appropriate changes to schedules.
• Creates and prints various reports.
• Welcomes all visitors to CMH, notifies appropriate staff when their clients arrive, and monitors the waiting room for individuals who may not check in.
• Provides information on how to access mental health, primary health, or other community services.
• Assists people with the complaints, rights, and grievance processes.
• Maintains accurate consumer records and data in agency information management systems.
• Routes and directs all incoming communications while protecting confidentiality.
• Maintains supplies and informs office manager as needed for ordering.
• Opens, sorts, and distributes mail as needed.
• Verifies insurance (Medicaid/Medicare) coverage for new clients and subsequently monitors for changes.
• Scans or uploads clinical documentation to the agency information management system; ensuring the information is filed according to client #, document category and document name.
• Screens phone calls from crisis individuals who may be having suicidal thoughts and routes them to the ER or provides information as appropriate to the situation.
• Cross trained to perform specific duties of other program secretarial staff and fill in for other clerical staff for vacations, illness etc.
• Performs other duties as assigned by the Office Manager or the Center Supervisor.

PHYSICAL REQUIREMENTS: Ability to walk, bend, stand, sit, lift to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive a vehicle. Position requires physical ability to complete and maintain certification in de-escalation techniques which will be a training class provided to the job incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

OTHER REQUIREMENTS:

• Must be able to complete and remain current in initial and ongoing training requirements.
• Have own phone for communication, reliable access to messages and multi-factoring capabilities.
• Have reliable transportation in carrying out agency duties.
• Must be able to be proficient at all office tasks and office computer software.
• Possess a valid Michigan’s driver’s license and have a satisfactory driving record.
• Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies.
• Supports a philosophy of service delivery that is recovery-based, person-centered and culturally competent.
• Adhere to applicable policies and procedures as required by the Department of Community Mental Health, the Mental Health Services Board, and other pertinent regulatory agencies.
• Must be able to maintain strict confidentiality both during work hours and after hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.