SecOps Engineer I

LivePerson; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Food vouchers

Job summary

LivePerson is seeking a security operations professional to support SecOps tooling, triage alerts, and assist with incident investigations. You will work with the SecOps team to test and uncover vulnerabilities across on-premise and cloud infrastructure.

You will monitor security issues, document processes, and help harden configurations in cloud and IT systems while staying current with industry best practices. This role requires on-call availability and strong English communication.

Qualifications

• Hands-on experience with multi-cloud service environments.
• Experience with responding to security incidents and log analysis.
• 3+ years in IT/security roles within SAAS/Cloud environments.
• Experience establishing procedures, reports, SLAs, and escalations.
• English language proficiency in speaking and writing.

Responsibilities

• Provide operational support for SecOps tool alerts, triaging, and maintenance.
• Test, uncover vulnerabilities, and work with stakeholders.
• Assist with security investigations and incident response.
• Monitor security-related issues via email and ticketing systems.
• Document SOPs, playbooks, and walk-throughs for SecOps.
• Stay updated on TTPs and security news.
• Be available for on-call rotation.

Skills

Security engineering

Cloud security

English communication

Python

Go

Education

CompTIA CySA+

Tools

GCP

Elastic

OKTA

IDM

AD

JAMF

Windows

Linux

macOS

Job description

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

You Will

• Provide operational support for SecOps tool alerts, triaging, and maintenance.
• Work with the SecOps team and other stakeholders to test and uncover vulnerabilities.
• Assist with investigating cybersecurity incidents and investigations.
• Monitor email and the ticketing system for security-related issues and follow through until they are resolved.
• Troubleshoot problems with tools and infrastructure owned by the SecOps team (on-premise and cloud based).
• Provide support to the SecOps team with documentation for SOPs, playbooks, and how to walk throughs.
• Stay up to date with adversary tactics, techniques, and procedures (TTPs) and general security related events and news.

You should be an expert in

• System security engineering or information security engineering.
• Building and maintaining both internal and external systems.
• Operating system security for all platforms.
• Cloud security, networking technologies, and monitoring tools.

What You’ll Do

• Be responsible for all areas involving IT and operations infrastructure to ensure effective performance and data confidentiality, integrity and availability.
• Be responsible for documenting, monitoring and reporting on various security related systems and processes to ensure system and data integrity, security and availability.
• Evaluate and choose the right tools together with the various team(s) to best suit the company’s needs.
• Test, maintain and challenge the chosen solutions to comply with securities best practices.
• Work closely with the IT and System teams on hardening and configuration management on cloud and infrastructure tools to align with security and regulatory best practices.
• Perform analysis of transactional data, log files and/or other system outputs to identify malicious or anomalous activity.
• Be available to work in an on-call rotation.

You Have

• Hands-on experience with multi-cloud service environments.
• Hands-on experience with GCP, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems.
• Experience with responding to security incidents and log analysis.
• At least 3 years experience in IT / System teams in a SAAS /Cloud company.
• Experience with establishing procedures, reports, SLA’s and escalations.
• Ability to work under pressure in dynamic environments.
• Excellent interpersonal and effective leadership skills.
• Problem-solving skills and ability to work under pressure
• Ability to communicate using English (both speaking and writing)

Knowledge of Python / Go (big advantage)

• Valid CompTia CySA+ Certificate

Other Requirements

• Ability to support during US hours
• The job requires on-call duty
• Excellent interpersonal skills
• Strong command of the English language (written and spoken)
• Critical thinking skills
• Problem solving skills
• Attention to detail required
• Communications skills necessary (both listening, and speaking)
• Ability to prioritize tasks.

Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Food Vouchers.

Why you’ll love working here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we’re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

If you have any questions and or concerns, please feel free to contact [e-mail]