Second Service Manager

hyvee; Washington; On-site; USD 52,000 - 68,000; Full time

Job summary

Hy-Vee is seeking a Second Service Manager in Washington to oversee grocery operations, lead a team, and ensure a positive shopping experience for customers. You will manage daily front-end and sales floor activities, coach staff, and uphold company standards with a focus on service quality.

The role emphasizes teamwork, effective communication, and a friendly, professional presence to support customers and fellow team members across departments.

Qualifications

• Customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to lead by example and mentor staff.
• Commitment to teamwork and store standards.

Responsibilities

• Provide prompt, efficient, friendly customer service.
• Monitor sales floor operations and related technology.
• Train employees in store policies and procedures.
• Maintain cleanliness and appearance of store areas.
• Address customer issues professionally and promptly.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Job description

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise \"a helpful smile in every aisle\" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Second Service Manager

Department: Grocery

FLSA : Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations .

Core Competencies

• Partnerships


• Growth mindset


• Results oriented


• Customer focused


• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you

All positions except those listed above and department heads.

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.


• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.


• Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.


• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.


• Makes an effort to learn customers' names and to address them by name whenever possible.


• Assists customers by: (examples include) Escorting them to the products they are looking for.


• Securing products that are out of reach.


• Loading or unloading heavy items.


• Making note of and passing along customer suggestions or requests.


• Performing other tasks in every way possible to enhance the shopping experience.


• Answers the telephone promptly and provides friendly, helpful service to customers who call.


• Trains employees in store policies, department procedures, and job duties.


• Ensures proper customer service throughout the store and addresses specific customer issues.


• Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.


• Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.


• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.


• Recruits and interviews job applicants to recommend or determine employment.


• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.


• Approves checks written for cash or payment of merchandise purchased.


• Coordinates backroom facilities and equipment; recommends changes in allocation of space.


• Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.


• Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.


• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.


• Adheres to company policies and individual store guidelines.


• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Determines the motivational needs of employees and provides the appropriate environment.


• Suggests improvements in work methods and procedures by observing and listening to employees/customers.


• Prepares sketches or floor plans of proposed displays.


• Develops layout, selects theme, colors, and props, and requisitions materials.


• Oversees and participates in construction of displays.


• Participates in continuing education through reviewing articles in trade publications.


• Recommends cost reduction programs.


• Makes corrections, additions or deletions to employee's schedules.


• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).


• Handles cash registers.


• Resets new and current items in aisles.


• Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.


• Selects new employees and acts on employee problems.


• Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with lim