Seasonal Transportation Concierge - Luxury Resort

Hyatt Corporation; Park City (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meal during shift

Generous paid time off

Ski Pass

Job summary

The Grand Hyatt Deer Valley in Park City (Utah) seeks a Seasonal Transportation Ambassador to serve as a welcoming, knowledgeable resource for guests. You will provide transportation information, assist with wayfinding, and direct guests to shuttle services, ensuring a smooth guest experience during the winter season.

Ideal candidates are outgoing, proactive, and passionate about hospitality, with the ability to engage guests and stay informed on resort operations, weather, and schedules.

Qualifications

• Excellent interpersonal, communication, and customer service skills.
• Ability to stand and be active for extended periods outdoors in winter conditions.
• Comfortable engaging with guests from diverse backgrounds.
• Ability to work weekends, holidays, and flexible schedules during the ski season.

Responsibilities

• Stationed at designated shuttle pick-up locations during peak morning hours.
• Welcome and engage guests while assisting them with transportation needs.
• Direct guests to the appropriate shuttle based on destination and schedule.
• Communicate shuttle routes, departure times, and transportation procedures.
• Monitor guest flow and help maintain organized boarding areas.
• Coordinate with Transportation and Guest Services teams to address operational changes or delays.
• Relocate to the resort lobby during afternoon and evening hours.
• Greet arriving and departing guests with a warm and professional demeanor.
• Provide information about resort transportation services, local transit options, and area attractions.
• Assist guests in arranging transportation and understanding mobility options.
• Answer general guest inquiries and provide wayfinding assistance throughout the resort.
• Identify opportunities to create memorable guest experiences through personalized recommendations.
• Serve as an ambassador for the resort with a positive, professional presence.

Job description

The Grand Hyatt Deer Valley in Park City (Utah) seeks a Seasonal Transportation Ambassador to serve as a welcoming, knowledgeable resource for guests. You will provide transportation information, assist with wayfinding, and direct guests to shuttle services, ensuring a smooth guest experience during the winter season.

Ideal candidates are outgoing, proactive, and passionate about hospitality, with the ability to engage guests and stay informed on resort operations, weather, and schedules.