Seasonal Teammate (Retail Associate)

Rally House; Upper St. Clair (Allegheny County); On-site; USD 19,000 - 21,000; Part time

Job summary

Rally House is seeking a Teammate to support store operations during peak season. You will deliver a welcoming guest experience, assist with sales, merchandising, and daily tasks, and represent the Rally House brand with energy.

This temporary seasonal role emphasizes teamwork, reliability, and initiative. You may participate in training and contribute to a positive, high-energy store environment. Prior customer-facing experience is preferred, and you must be at least 16 years old.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Provide a welcoming guest experience and support sales, merchandising, and daily tasks.
• Follow playbooks, loss prevention, and safety guidelines.
• Report issues to leadership and contribute to store processes.
• Assist with merchandising tasks and floor moves.
• Deliver a positive Rally House brand experience.

Skills

Customer service

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

This is a temporary seasonal position intended to support peak business demands. Continued employment is not guaranteed and would require a change in employment status based on business needs and individual performance.

Competencies

• Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
• Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
• Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities

People

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere

Operations

• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes

Merchandising

• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail

Service

• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalate when needed
• Represent Rally House with enthusiasm and professionalism

Results

• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills And Knowledge

Ability to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$13.50 - $15.00