Seasonal Teammate (Retail Associate)

Rally House; Parma (OH); On-site; USD 18,597 - 20,664; Full time

Job summary

Rally House in Parma, OH is hiring a Teammate to deliver a welcoming shopping experience and support sales, merchandising, and daily operations. You will work as part of a team, follow playbooks, and help keep the store running smoothly.

The role emphasizes energy, brand pride, and proactive service—engaging customers, offering product recommendations, and helping with training and events. Candidates should be at least 16, with customer-facing experience preferred, and you must be able to stand,

Qualifications

• Customer-facing experience is preferred.
• Ability to stand for extended periods and lift up to 50 pounds.
• Willingness to learn and follow playbooks and brand standards.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement.
• Assist in training and skill drills to improve service.
• Deliver a welcoming, energetic customer experience using the Party model.
• Execute merchandising tasks like folding, replenishment, and recovery.
• Keep fixtures clean and organized; report issues to leadership.
• Contribute to daily sales goals through strong service behaviors.

Skills

Customer service

Teamwork

Communication

Multi-tasking

Attention to detail

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

Competencies

• Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
• Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
• Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities

People

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere

Operations

• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes

Merchandising

• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail

Service

• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and expedite when needed
• Represent Rally House with enthusiasm and professionalism

Results

• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills and Knowledge

Ability to work effectively in a fast‑paced, team‑oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasks

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$13.50 - $15.00