Seasonal Team Member

Michaels; Town of Grafton (WI); Hybrid; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Employee discounts

Tuition assistance

Flexible scheduling

Health insurance options

Zusammenfassung

The Michaels Companies in Milw-Grafton, WI is seeking a Store Team Member to deliver friendly customer service, help shoppers find items and complete purchases. You’ll contribute to a well-merchandised, in-stock store and participate in daily store operations.

Responsibilities include unloading trucks, stocking shelves, assisting with curbside/online pickup processes, and promoting the Michaels Rewards program. Flexible hours, friendly team, and a welcoming environment are offered.

Qualifikationen

• Experience in retail or customer service is preferred.
• Ability to handle cash and operate checkout systems.
• Strong communication and interpersonal skills.

Aufgaben

• Deliver friendly customer service and help customers shop the store.
• Ensure fast and friendly checkout experience with accurate cash handling.
• Assist with truck unloading and stocking to maintain in-stock shelves.
• Engage customers with store programs and enroll them in Rewards/Private Label Credit Cards.
• Support omni-channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Adhere to SOPs, safety programs, and company policies.

Kenntnisse

Retail

Customer service

Cash handling

Communication

Jobbeschreibung

Location

Store - MILW-GRAFTON, WI

Key Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Preferred Knowledge / Skills / Abilities

• Preferred type of experience the job requires: Retail and/or customer service experience preferred.

Physical Requirements & Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Eligibility & Legal Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Company Purpose

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Partner discount programs

Equal Opportunity Employer & Inclusion

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.

Reasonable Accommodations

Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

Additional Information

We put people first; We do the right thing; We’re always improving our craft; We hold ourselves accountable; We’re better together. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.