Seasonal Store Advisor, Lafayette

On; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

On is seeking a Store Advisor to join our Retail team in New York. You will be the brand ambassador and primary creator of a premium, individualized in-store fan experience.

Mastering our Cloud CX Premium service model, you will ensure every guest feels welcome and supported by a detail-oriented approach. Reporting to the Store Leader, you will drive brand loyalty through exceptional service, elevate product education, and help safeguard premium standards while collaborating with teammates

Qualifications

• 1+ years in retail, hospitality, or customer-facing environments.
• Growth mindset and coachability for new products or processes.
• Reliable with adherence to SOPs and strong personal presentation.

Responsibilities

• Deliver premium, individualized in-store experiences.
• Guide guests with product education and try-on rituals to resolve hesitations.
• Maintain premium visual standards and accurate inventory.
• Collaborate with team to start and finish each shift effectively.

Skills

Customer service

Retail experience

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

Team for Career Site

Retail (store team)

In short

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.
Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your mission

• – Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• – Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• – Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• – Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your story

• – You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• – You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• – You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• – You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• – You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• – Ability to work night shifts, weekends and some holidays

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence