Seasonal Stockroom Operations Associate (Overnight)

Kohl's; Frederick (MD); On-site; USD 21,000 - 29,000; Full time

Job summary

Kohl's in Frederick, MD is seeking an associate to deliver outstanding customer service and ensure smooth store operations. You will process freight and replenishment, support omni-channel fulfillment, and greet customers to assist with products and services.

Responsibilities include stocking, training new hires on brand standards, and upholding safety policies. Flexible availability—days, nights, weekends, and holidays—is required. Pay ranges from $15.00 to $21.65 per hour.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal and written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and omni channel fulfillment.
• Replenish the sales floor based on sell through and seasonal changes.
• Greet customers and offer assistance with products and services.
• Assist in training new hires on Kohl’s brand standards and procedures.
• Maintain product protection standards and safety policies.

Skills

Customer service

Multi-tasking

Attention to detail

Verbal & written communication

Interpersonal skills

Flexible availability

Job description

About The Role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $15.00 - $21.65

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).