Seasonal Stockroom Operations Associate

Kohl's; Rockford (IL); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Work life balance (PTO, vacation buy)

Health & wellness (medical, dental, VU

Savings & retirement (401k, FSA)

Insurance programs

Life events

Résumé du poste

Kohl's in Rockford, IL is hiring for a customer service and store operations associate. You will process freight, unload shipments, stock the stockroom, and fulfill omni-channel orders while ensuring accuracy and speed.

You will greet customers, assist with product questions, and support training of new hires, with a focus on integrity, teamwork, and delivering a compelling shopping experience. Flexible availability including days, evenings, weekends and holidays is required.

Qualifications

• Excellent customer service skills with attention to detail.
• Ability to multi-task in a fast-paced retail environment.
• Verbal and written communication skills.

Responsabilités

• Receive and process product, unload truck shipments, and execute stockroom and omni-channel fulfillment.
• Replenish the sales floor based on sell-through and seasonality.
• Engage customers by greeting them and offering assistance.
• Maintain product protection standards.
• Participate in training for new hires on Kohl's brand standards and processes.

Connaissances

Customer service

Multi-tasking

Communication skills

Flexible availability

Description du poste

About The Role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $15.00 - $21.65

Benefits

• WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave)
• HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more)
• SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners)
• INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs)
• LIFE EVENTS (Legal and adoption assistance benefits)