Seasonal Stockroom Operations Associate

FashionUnited; Cincinnati (OH); On-site; USD 18,000 - 24,000; Full time

Job summary

Kohl's in Cincinnati seeks an energetic team member to deliver outstanding customer service and execute store operations, including freight processing and omnichannel fulfillment.

You will greet customers, restock shelves, participate in training, and uphold Kohl's brand standards while collaborating with a team. This role emphasizes integrity, safety and helping across departments to create a fast, friendly shopping experience.

Qualifications

• Excellent customer service and ability to multi-task with attention to detail.
• Strong verbal and written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and omni channel fulfillment.
• Replenish the sales floor based on sell through and seasonal changes.
• Greet customers and assist with products and services.
• Maintain product protection standards and safety policies.
• Participate in training on brand standards, product knowledge and procedures.
• Work with integrity, foster teamwork and support store leadership.
• Make sound decisions and involve partners as needed.
• Deliver a positive customer experience and assist with speed of service.
• Support point of sale and customer service to meet goals.
• Handle multiple tasks within established timeframes and follow policies.

Skills

Customer service

Multi-tasking

Communication skills

Interpersonal skills

Flexible hours

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You'll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

All associate roles at Kohl's are responsible for:

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience