Seasonal Stockroom Operations Associate

FashionUnited; Chesapeake (VA); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Work life balance

Health & wellness

401k and savings programs

Life insurance

Job summary

Kohl’s is seeking a customer-focused associate to deliver excellent service and execute store operations across freight, replenishment and omni-channel.

You will greet customers, assist with products, follow safety and brand standards, and participate in training for new hires. This role emphasizes teamwork, integrity, and a flexible schedule including days, nights, weekends and holidays.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: Client facing retail or service industry experience.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.

Skills

Excellent customer service

Multi-tasking

Verbal/written communication

Attention to detail

Flexibility

Teamwork

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment

Replenish the sales floor as necessary based on sell through and seasonal changes

Engage customers by greeting them and offering assistance with products and services

Execute all product protection standards

Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All associate roles at Kohl’s are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

Accomplishing multiple tasks within established timeframes

Following company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

Other responsibilities as assigned

What Skills You Have

Required

Excellent customer service skills and ability to multi-task with strong attention to detail

Verbal/written communication and interpersonal skills

Must be 16 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Preferred

Client facing retail or service industry experience

About the Role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All associate roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $13.00 - $18.80

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including:

• WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave)
• HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more)
• SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners)
• INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs)
• and LIFE EVENTS (Legal and adoption assistance benefits).