Seasonal Stockroom Operations Associate

FashionUnited; Canton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Kohl's in Canton, OH is seeking an entry-level associate to deliver excellent customer service and execute store operations. You will handle freight, replenishment, and omni-channel fulfillment to keep shelves stocked and customers satisfied.

The role requires strong communication, multitasking, and a willingness to work days, nights, weekends and holidays. You will greet customers, assist with products and services, support the POS, and adhere to company policies and safety standards.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Client facing retail or service industry experience.

Responsibilities

• Receive and process product, including unloading truck shipments and omni channel fulfillment.
• Replenish the sales floor based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute product protection standards.
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.
• Maintain safety policies for the safety of all associates and customers.
• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meet or exceed individual goals (e.g., productivity, credit, loyalty).
• Accomplish multiple tasks within established timeframes.
• Follow company policies, procedures, standards and guidelines.

Skills

Customer service

Multitasking

Communication

Age 16+

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You'll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

All associate roles at Kohl's are responsible for:

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience