Seasonal Stockroom Operations Associate

FashionUnited; Ashwaubenon (WI); On-site; USD 24,000 - 32,000; Full time

Job summary

Kohl's in Ashwaubenon, WI is seeking an associate to deliver outstanding customer service and support store operations, including freight processing, replenishment, and omni-channel fulfillment. You will greet customers, assist with products, maintain product protection standards, participate in training, and uphold safety policies while collaborating with store leadership.

Flexibility for days, nights, weekends, and holidays is required; 16+ years old; prior retail or service experience

Qualifications

• Excellent customer service and ability to multi-task with strong attention to detail.
• Verbal and written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends and holidays.
• Preferred: client-facing retail or service industry experience.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor based on sell-through and seasonal changes.
• Greet customers and offer assistance with products and services.
• Execute all product protection standards.
• Participate in training for new hires on Kohl's brand standards and store procedures.
• Act with integrity, foster teamwork, and collaborate with store leadership.
• Make sound decisions with appropriate partners as needed.
• Provide a customer-service mindset and resolve issues.
• Support POS and customer service to ensure fast, pleasant transactions.
• Aim to meet or exceed individual productivity, credit, and loyalty goals.
• Handle multiple tasks within established timeframes.
• Follow company policies and safety guidelines.
• Respond to direction from supervisors and other personnel.
• Other duties as assigned.

Skills

Excellent customer service

Multi-tasking

Attention to detail

Verbal/written communication

Flexible availability

Job description

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You'll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

All associate roles at Kohl's are responsible for:

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience