Seasonal Stockroom & Omni-Channel Ops Pro

Kohl's Corp.; Colma (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Kohl’s is seeking an associate to deliver excellent customer service and support store operations in a fast-paced environment. You will process freight, replenish inventory, and assist with omni-channel fulfillment to ensure a seamless customer experience.

Responsibilities include greeting customers, maintaining product protection standards, and assisting with training for new hires. Flexible availability including weekends and holidays is required.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Multi-tasking

Communication skills

Job description

Kohl’s is seeking an associate to deliver excellent customer service and support store operations in a fast-paced environment. You will process freight, replenish inventory, and assist with omni-channel fulfillment to ensure a seamless customer experience.

Responsibilities include greeting customers, maintaining product protection standards, and assisting with training for new hires. Flexible availability including weekends and holidays is required.