Seasonal Server

Tam-O; Los Angeles (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

Lawry’s is seeking Seasonal Servers for the holidays. Shifts run through mid-January with no time-off in December; candidates should be available for 4–6 shifts per week and must work Thanksgiving and Christmas Eve.

The Servers will lead with quality guest relations, ensure a WOW factor in service, and become familiar with menu items, table-side preparations, cash controls, and upselling techniques.

Qualifications

• Two years of tableside restaurant service experience, preferably fine dining.
• Able to stand and walk for long periods and lift up to 50 lbs.
• Legal age to serve alcoholic beverages.
• Ensure guest satisfaction and upholding standards.

Responsibilities

• Greet, guide, and accommodate guests with confident, clear communication.
• Explain menu items and wine pairings; assist with selections.
• Provide timely service, ensure correct billing and payment processing.
• Coordinate with co-workers to deliver a seamless dining experience.
• Maintain appearance and adherence to uniform standards.
• Attend mandatory meetings and training sessions.

Skills

Multi-tasking

Teamwork

English proficiency

Professional appearance

Wine knowledge

Basic math

Reliable transportation

Education

High school diploma/GED

Culinary education beneficial

Tools

POS systems

Job description

We are looking for Seasonal Servers to join our team! We are now hiring for the holidays! Seasonal employment runs through mid- January, unless asked to continue employment. Candidates must be able to work Thanksgiving and Christmas Eve. Ideal candidate should be available for 4-6 shifts a week and must have open availability. We are unable to approve time off requests during the month of December.

Our Dining Room Servers lead the quality, professionalism, positive guest relations, and first-class entertainment and performance of the meal service to our guests. The Server motivates co-workers in providing the “WOW Factor” level of service to Lawry’s guests. Each Server must become thoroughly familiar with the procedural and technical details of Lawry's professional and friendly service including: menu items, table-side preparations, cash controls, suggestive selling techniques, appearance standards, and guest interactions.

Essential Functions:

• Consistently and sufficiently meet Lawry’s standards as an ambassador of the restaurant with our guests, including inspiring the “WOW Factor” level of service, providing and exuding quality, professionalism, positive guest relations, and first-class entertainment and performance.
• Comply with all of Lawry’s employment-related policies and procedures; including accurate records of hours worked, breaks, and tip income in TMX, communication of shift changes, tardiness, or absence; and behavior consistent with the company’s desire to maintain a workplace free of incidents of co-worker harassment, discrimination, drug or alcohol abuse.
• Orchestrate among the assigned foodservice co-workers, timely introduction of guests, description of food and beverage selections, expedient delivery of meal service, verification of meal satisfaction, any resolution of guest issues, the final presentation of the correct bill, payment processing and delivery of accurate cash change or charge receipts, and assistance with guests’ readiness to depart the restaurant, signaling the end of service.
• Greet, guide, and accommodate individual and special needs of guests in a confident, well-spoken and succinct manner, while following Lawry’s standard operating procedures for delivery of the finest dining and entertainment experience to our guests; including table-side salad preparation, serving dishes, and beverages along with Carver and Dining Room Helper. Gracefully manage service for four (4) or more parties at the same time without sacrificing quality, attitude or negatively affecting the guest’s experience.
• Express and exchange ideas in spoken and written English in an above-average manner both with co-workers and guests, including writing orders, requests, reservations, or instructions.
• Demonstrate knowledge of Lawry’s Restaurants, including family history, locations, service and meal hours, and frequent diner benefits.
• Demonstrate knowledge of the menu items to assist guests in their wine, meal, and dessert selections, using informed, tantalizing descriptions and effective selling techniques.
• Demonstrate effective teamwork and cooperation with co-workers, management, vendors, and/or suppliers; including sharing a reasonable portion of tips with co-workers who assist in providing guests’ service.
• Demonstrate competency in POS and TMX computer systems and basic math calculations.
• Be dressed in a clean, designated uniform and acceptable footwear, ready to begin at the start of all scheduled shifts, and work until the end of scheduled shifts, unless authorized by management for approved shift or work schedule change.
• Perform other competencies and duties as assigned, such as side-work, properly clean and maintain assigned work areas, or administrative projects.
• Attend all mandatory co-worker meetings, training, informational, and education sessions.

Position Qualifications:

• Shows confidence, energy, and enthusiasm with a professional, clean appearance, and a friendly, helpful, approachable demeanor.
• Legal age to serve alcoholic beverages.
• Satisfactory physical and mental health to perform the requirements of the job, and to work with the public in compliance with applicable foodservice health and safety regulations.
• Able to perform the essential functions of the assigned position with or without reasonable accommodation, and within company policy.
• Able to stand and walk for up to eight (8) hours during a shift (with limited breaks); carry up to 30 lbs. and exert up to 50 lbs. of force without straining; and sustain repetitive motions of legs, feet, waist, back, shoulders, arms, wrists, hands, and fingers.
• Able to raise objects from a lower to a higher position or move objects horizontally from position to position such as, but not limited to:
  • Tray with salad service = 14.8 lbs.; must be lifted from hip level to shoulder level and carried
  • Dinner plate with meal = approx. 4.4 lbs.
  • Wine bottle = 3 lbs.
  • Coffeepot for 2 persons = 2.5 lbs.
  • Bus tub ½ full of salad dressing holders = 12.2 lbs.
  • Bus tub full of salad dressing holders = 19.2 lbs.
  • Napkins wrapped in 2 stacks of 50 each = 11.5 lbs.
  • Plastic bin of silverware for replenishment = 10.2 lbs.
• Be available and willing to work all scheduled shifts within the priority scheduling and seniority systems as established at each location, including working weekends and holidays.
• Basic knowledge of wines, vintages, and wine pairings, as well as proper handling and storage of wines, and use of bottle opener (i.e. cork-screw and foil-cutter).
• Capable of multi-tasking, leading and communicating with others, able to express and exchange ideas in spoken and written English in an above average manner.
• Capable of establishing rapport in conversational English that is consistent with our fine dining atmosphere. This includes the ability to communicate at a sophisticated and mature conversational level, exhibit poise and comfort tableside with our guests and understand the nuances of conversational English.
• Basic math proficiency.
• Able to wear the required uniform.
• Must have reliable transportation.

Experience:

• At least two (2) years of tableside restaurant service experience, preferably in fine dining; or equivalent customer service experience.

Licenses/Certifications:

• Current Local/State Food Handler’s Training Certifications as required
• Current Local/State Alcohol Beverage Service Training Certifications as required.

Computer Skills:

• Basic familiarity with computers, POS systems, calculators, and touch screens.

Education:

• High school diploma or GED preferred. Some college or culinary education is beneficial.

The hourly rate is $18.42

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.