Seasonal Selling Associate PT Hours (FOH)

Exemplar Luxury Group; Northbrook (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus is seeking a Seasonal Selling Associate to enhance the client experience during the holiday season. You will report to a Sales Manager and help deliver the luxury shopping experience across store areas, including POS transactions and service escalation.

Ideal candidates have at least 1 year in customer-centric roles, familiarity with retail tech, and flexibility to work nights, weekends, and holidays.

Qualifications

• Minimum 1 year in a customer-centric role with selling experience.
• Familiar with retail and mobile technologies.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Greet clients warmly at entrances and in departments.
• Work in different areas as needed.
• Process POS transactions as required.
• Escalate issues to management when needed.
• Follow up on customer requests.
• Support BOPIS and curbside pickup with Operations on duty.
• Assist with fitting room experiences as needed.
• Suggest services such as alterations, personalization, food or beverage, or delivery.

Skills

Customer service

Retail tech

Job description

Job Description

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

You Will Be

As a Seasonal Selling Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Sales Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.

What You Will Do

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
• Demonstrate follow-up on customer requests, questions and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

What You Will Bring

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
• Familiar with and able to use retail and mobile technologies
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays

Your Life And Career At Neiman Marcus

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• An amazing employee discount

Salary And Other Benefits

The starting salary for this position is between $16.00 - $18.00 hourly. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Salary Range $17.90 - $22.39*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Equal Employment Opportunity

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.