Seasonal Selling Associate

Brobston Group; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Brobston Group in Chicago is seeking a seasonal Customer Service Associate to enhance the client experience during the peak period. You will welcome customers, support the selling team, and connect shoppers with the right associates to ensure a smooth shopping journey.

In this role you will process transactions, help resolve issues, and promote services such as personalization, delivery options, and BOPIS. A flexible schedule including nights, weekends, and holidays is required.

Qualifications

• At least one year of experience in a customer-centric role.
• Familiarity with retail and mobile technologies.
• Availability for a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Welcome clients at store entrances and in departments, and connect them with appropriate associates.
• Process point-of-sale transactions and help resolve escalated customer issues.
• Follow up on customer requests and support BOPIS, curbside pickup, alterations, and fitting room experiences.
• Introduce clients to store services, including personalization and delivery options.

Skills

Customer service

Sales

Multi-tasking

Tools

POS systems

Retail tech

Job description

Summary

Enhance the client experience during the seasonal period by welcoming customers, supporting the selling team, and providing exceptional service. Work across store areas based on business needs and report to a Sales Manager.

Responsibilities

• Welcome clients at store entrances and in departments, and connect them with appropriate associates.
• Process point-of-sale transactions and help resolve escalated customer issues.
• Follow up on customer requests and support BOPIS, curbside pickup, alterations, and fitting room experiences.
• Introduce clients to store services, including personalization and delivery options.

Requirements

• At least one year of experience in a customer-centric role, with demonstrated ability to sell products and services.
• Familiarity with retail and mobile technologies.
• Availability for a flexible schedule, including nights, weekends, and holidays.