Seasonal Sales Support- Old Orchard, Il

Tiffany & Co.; Skokie (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Tiffany & Co. in Skokie, IL is seeking an Operations Professional to support back-of-house functions and deliver the Tiffany Experience. You will handle order fulfillment, inventory control, shipping and receiving, plus assist Sales Professionals to maximize store sales and client satisfaction.

The role emphasizes strong communication, problem solving, and meticulous attention to detail, with work hours aligned to retail demands, including evenings and weekends.

Qualifications

• Strong Analytical skills.
• Proficient in Word and Excel.
• Ability to work retail store hours, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Provide exceptional client service, order fulfillment, inventory management and ensure merchandise is delivered.
• Deepen client relationships and support store sales plans through data capture and effective communication.
• Maintain operations excellence with daily tasks like shipping, receiving, replenishment and inventory reconciliation.
• Collaborate with Sales Professionals and management to respond to requests with accurate product and service information.

Skills

Strong Analytical skills

Microsoft Word

Excel

Education

A college/university degree

Graduate gemologist degree or GIA coursework

Job description

Overview:

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability

Responsibilities:

The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability. Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.

Sales:

Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during client interactions to cultivate new and existing clients. Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.

Service:

Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.

Operational Excellence:

Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners. Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.

Qualifications:

Required Qualifications:

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

Illinois Wage Transparency Disclosure- Range for This Position: $20.40-24.00

Job Identification : 63697

Job Category : Retail

Assignment Category : Seasonal Full-time

Remote Positions : No

Professional Experience : Beginner

Equal Opportunity Employer