Seasonal Sales Support - Cleveland

LVMH; Cleveland (OH); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Tiffany & Co. in Cleveland is seeking Seasonal Team Members to embody the Tiffany brand during the holiday season. You will greet clients, assist with selections, and help create memorable luxury experiences in a fast-paced retail environment.

This role requires hospitality skills and the ability to work non-traditional hours, including nights, weekends, and holidays. Previous luxury retail experience is preferred, with competitive hourly pay and an inclusive, team-driven culture.

Qualifications

• Candidates must be able to work nights, weekends, and holidays.
• Previous retail or luxury retail experience preferred.
• Strong verbal and written communication and client service skills.
• Ability to interact with a diverse client base.
• Comfort working in a fast-paced environment.
• Authorized to work in the United States.

Responsibilities

• Be a brand ambassador, warmly welcoming clients and ensuring a memorable experience.
• Enhance the client experience with hospitality and store amenities to support sales and service.
• Assist with engraving station where applicable.
• Lead floor waiting list when needed.
• Keep hospitality area stocked, orderly and clean.
• Communicate potential service issues to management.
• Assist with boxing/wrapping, replenish POS and gifting supplies, keep POS stations and sales floor tidy.
• Support operations with policies and after-sales servicing to ensure store operations run smoothly.
• Assist with inventory and special projects as needed.

Skills

Excellent communication

Guest service oriented

Hospitality mindset

Multi-tasking

Adaptability

Job description

Tiffany & Co. Seasonal Team Membershold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Membersare excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member, you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States or in the country where the position is based.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.