Seasonal Sales Associate - Universal City

POP MART Americas Inc.; California; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Onboarding and product training

Team environment

Seasonal, temporary position

Job summary

POP MART Americas Inc. is hiring Seasonal Sales Associates in Universal City, CA. You will greet customers, share stories about POP MART characters, and help shoppers discover products they love.

The role emphasizes friendly service, teamwork, and knowledge of our collectibles in a fast-paced holiday retail environment. This temporary position offers onboarding and potential future opportunities based on performance.

Qualifications

• Must be at least 18 years old.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Strong teamwork.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods.

Responsibilities

• Deliver an exceptional customer experience by greeting shoppers and providing friendly, knowledgeable service.
• Share product knowledge and excitement for POP MART characters and collectibles.
• Assist customers with personalized recommendations and engagement.
• Promote key products, new releases, Blind Boxes, MEGA collectibles, and accessories to support sales goals.
• Process customer transactions accurately using point-of-sale systems.
• Maintain a clean, organized, and visually appealing store reflecting POP MART's brand standards.
• Assist with merchandising, stock replenishment, shipments, and inventory organization.
• Support inventory accuracy and loss prevention procedures.
• Collaborate with store leadership to meet daily operational needs during peak periods.

Skills

Customer service

Communication

Fast-paced environment

Teamwork

Product knowledge

Learning POS systems

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Seasonal Sales Associate Location: Universal City, CA Department: Retail Hourly: $18.47

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Opportunity Overview: At POP MART, our stores are more than just places to shop. They're destinations where creativity, collectibles, and community come together. During our busiest season, we're looking for enthusiastic, customer-focused Seasonal Sales Associates to help bring the POP MART experience to life. As a Seasonal Sales Associate, you'll be a brand ambassador, creating memorable shopping experiences, sharing your excitement for our characters and collectibles, and helping customers discover something they love. You'll work alongside a passionate retail team to support daily store operations, maintain an engaging shopping environment, and deliver exceptional service during the holiday season. This is a temporary, seasonal position designed to support increased business needs during the holiday shopping period. Seasonal employment is expected to conclude at the end of the designated seasonal period, although business needs may result in an earlier or later end date. Opportunities for continued employment may be considered based on business needs, individual performance, and available positions but are not guaranteed.

What you will achieve:

• Deliver an exceptional customer experience by greeting shoppers, building genuine connections, and providing friendly, knowledgeable service.
• Bring the POP MART brand to life by sharing product knowledge, character stories, and excitement for our collectible art toys.
• Help customers discover products they'll love through personalized recommendations and thoughtful engagement.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, visually appealing store that reflects POP MART's brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow established procedures for merchandise handling and loss prevention.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
• Collaborate with store leadership and fellow team members to meet daily operational needs, especially during peak holiday shopping periods.

What you will need:

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high‑energy retail environment.
• Strong teamwork ,…
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.

Preferred Qualifications:

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

What We Offer:

• Competitive hourly compensation.
• Comprehensive onboarding and product training.
• A collaborative, inclusive, and creative team environment.
• Hands‑on experience with one of the world's fastest-growing pop culture and collectible brands.
• Opportunities to develop customer service, sales, and retail operations skills.
• Potential consideration for permanent employment based on performance, business needs, and position availability.
• Any applicable benefits and paid leave as required by law or Company policy.
• Seasonal positions are temporary, and continued employment beyond the seasonal period is not guaranteed.
• The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Physical Requirements:

• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk for extended periods, typically 6–8 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Work efficiently in a fast-paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments, including the sales floor, stockroom, and receiving areas.

Pay Range Details: The hourly pay rate for this position is $18.47 per hour. This is a fixed hourly rate established for the position and is not subject to negotiation based on individual experience or qualifications. This position is classified as temporary, seasonal, and non-exempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws.

Background Checks: For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity: POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation:

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.