Seasonal Sales Associate (Store 0902)

GameStop; Roanoke (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

GameStop is seeking a Seasonal Sales Associate to join the store team on a short-term basis. You will deliver outstanding guest service, assist customers with gaming needs, and participate in daily store operations during peak days.

The role emphasizes sales, store maintenance, and strong customer engagement in a fast-paced holiday environment. Ideal candidates are 18+, have a high school diploma or equivalent, and may have prior retail or guest service experience.Availability for flexible

Qualifications

• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Outgoing and friendly personality with strong guest service skills.
• Clear verbal communication and active listening in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced retail environment and meet performance expectations.

Responsibilities

• Provide best-in-class customer service by greeting guests, assisting with video game needs, and upselling while thanking guests.
• Support the store environment and contribute to sales initiatives during the holiday season.
• Keep store areas, restrooms, and merchandise organized and compliant with guidelines.
• Assist with stocking and restocking, moving products from stock to floor, and presenting items clearly.
• Help meet sales, profit, and shrinkage goals and address guest questions promptly.
• Escalate issues to a store keyholder when needed and follow loss prevention practices.
• Adhere to all GameStop policies including attendance, confidentiality, and ethics.

Education

High school diploma or equivalent

Job description

Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of GameStop’s buy, sell, trade, and reservation business model, known as the Circle of Life. The Seasonal Sales Associate will participate in the day-to-day operations of the store during peak sales days, with a primary focus on sales, store maintenance, and customer service activities. The ideal candidate must prioritize customer satisfaction and be available to work during peak seasonal sales days.

Essential Job Duties And Responsibilities

• Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional items as appropriate, applying all selling behaviors during every transaction, and expressing gratitude to every guest for choosing GameStop.


• Fully support the overall shopping environment, including visual and operational aspects, and actively contribute to all store sales initiatives throughout the holiday season.


• Collaborate with the store team to ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.


• Assist in stocking and restocking merchandise on shelves and fixtures, as well as transferring products from the stock room to the front of the store, ensuring that all products are well-presented, organized, and alphabetized on the selling floor.


• Assist the store team in meeting and exceeding sales, profit, and shrinkage reduction goals.


• Address guest questions and concerns promptly, effectively, and courteously, and elevate customer issues and complaints in a timely and professional manner to a store keyholder.


• Support effective inventory control and loss prevention practices, including awareness of scams and adherence to safety best practices.


• Consistently adhere to GameStop policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.

QUALIFICATIONS*

• Must be at least 18 years of age.


• High school diploma or equivalent preferred.


• Previous retail sales or guest service experience preferred.

Key Job Skills And Abilities

• Availability to work a flexible schedule, including nights, weekends, and holidays.


• Ability to follow instructions presented in written, oral, and diagram form.


• Possess an outgoing and friendly personality with strong guest service skills.


• Provide genuine and friendly assistance to every guest during every visit.


• Demonstrate clear verbal communication and listening skills using spoken and written English; bilingual English/Spanish speaking and writing skills are preferred.


• Achieve objectives in a fast-paced, rapidly changing environment.


• Work both independently and within a team to perform all tasks as assigned.


• Meet associate performance expectations, including attendance, professional dress, and grooming requirements. Be able to stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for at least 8 hours per day.


• Be capable of bending, stooping, reaching with arms/hands, climbing ladders, and independently lifting merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.


• Possess reliability and trustworthiness.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

• Certain state-specific exceptions may apply