Seasonal Sales Associate - Southcenter

POP MART; Tukwila (WA); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Onboarding & product training

Collaborative team environment

Potential for permanent hire

Job summary

POP MART in Tukwila, WA is seeking a Seasonal Sales Associate to deliver exceptional customer service during the holiday season. You will greet shoppers, share product knowledge, and help customers discover items they love while upholding POP MART's brand standards.

You'll work with a passionate retail team to support daily store operations, process transactions, and contribute to a welcoming shopping environment during peak periods.

Qualifications

• Must be at least 18 years old.
• Excellent customer service and interpersonal skills.
• Ability to thrive in a fast-paced retail setting.
• Willingness to work mornings, evenings, weekends, and holidays.

Responsibilities

• Greet shoppers and deliver friendly, knowledgeable service.
• Share product knowledge and character stories to excite customers.
• Provide personalized product recommendations and assist with purchases.
• Promote key products, new releases, and accessories.
• Process transactions accurately using POS systems.
• Maintain a clean, organized, and visually appealing store.
• Assist with merchandising, replenishment, and inventory tasks.
• Support store leadership and team during peak periods.

Skills

Customer service

Communication

Teamwork

Retail environment

Flexible scheduling

Education

High school diploma or equivalent

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Seasonal Sales Associate

Location: Tukwila, WA

Department: Retail

Salary: $21.65 per hour

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Opportunity Overview:

At POP MART, our stores are more than just places to shop. They're destinations where creativity, collectibles, and community come together. During our busiest season, we're looking for enthusiastic, customer-focused Seasonal Sales Associates to help bring the POP MART experience to life.

As a Seasonal Sales Associate, you'll be a brand ambassador, creating memorable shopping experiences, sharing your excitement for our characters and collectibles, and helping customers discover something they love.

You'll work alongside a passionate retail team to support daily store operations, maintain an engaging shopping environment, and deliver exceptional service during the holiday season.

This is a temporary, seasonal position designed to support increased business needs during the holiday shopping period. Seasonal employment is expected to conclude at the end of the designated seasonal period, although business needs may result in an earlier or later end date. Opportunities for continued employment may be considered based on business needs, individual performance, and available positions but are not guaranteed.

What you will achieve:

• Deliver an exceptional customer experience by greeting shoppers, building genuine connections, and providing friendly, knowledgeable service.
• Bring the POP MART brand to life by sharing product knowledge, character stories, and excitement for our collectible art toys.
• Help customers discover products they'll love through personalized recommendations and thoughtful engagement.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, visually appealing store that reflects POP MART's brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow established procedures for merchandise handling and loss prevention.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
• Collaborate with store leadership and fellow team members to meet daily operational needs, especially during peak holiday shopping periods.

What you will need:

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.

Preferred Qualifications:

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

What We Offer

• Competitive hourly compensation.
• Comprehensive onboarding and product training.
• A collaborative, inclusive, and creative team environment.
• Hands-on experience with one of the world's fastest-growing pop culture and collectible brands.
• Opportunities to develop customer service, sales, and retail operations skills.
• Potential consideration for permanent employment based on performance, business needs, and position availability.
• Any applicable benefits and paid leave as required by law or Company policy.

Seasonal positions are temporary, and continued employment beyond the seasonal period is not guaranteed.

_ The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. _

Physical Requirements

• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk for extended periods, typically 6-8 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Work efficiently in a fast-paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments, including the sales floor, stockroom, and receiving areas.

Pay Range Details

The hourly pay rate for this position is $21.65 per hour. This is a fixed hourly rate established for the position and is not subject to negotiation based on individual experience or qualifications.

This position is classified as temporary, seasonal, and non-exempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and