Seasonal Sales Associate: Holiday Retail Pro

Five Below, Inc.; New York (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below, Inc. is seeking part-time Seasonal Sales Associates for New York locations to deliver outstanding customer service while driving sales during the holiday season. You will greet customers, assist with product knowledge, and maintain a well-stocked, organized floor and seamless checkout experience.

The role emphasizes flexibility in scheduling, ability to learn new technology, and a strong focus on communication and teamwork with the store team.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication

Tech literacy

Flexibility

Problem solving

Learning on the job

Job description

Five Below, Inc. is seeking part-time Seasonal Sales Associates for New York locations to deliver outstanding customer service while driving sales during the holiday season. You will greet customers, assist with product knowledge, and maintain a well-stocked, organized floor and seamless checkout experience.

The role emphasizes flexibility in scheduling, ability to learn new technology, and a strong focus on communication and teamwork with the store team.