Seasonal Sales Associate – Fun, Flexible & Fast-Paced

Five Below, Inc.; Silver Spring (MD); On-site; USD 20,000 - 29,000; Part time

Job summary

Five Below is seeking part-time Seasonal Sales Associates to support the October through January, holiday-season rush. You’ll greet customers, provide product recommendations, and ensure merchandise is well-stocked and checkout experiences are smooth.

Key duties include promoting events, handling returns or exchanges, and communicating needs to management. This role emphasizes teamwork, adaptability, and strong customer service skills in a fast-paced retail environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Customer service

Communication

Technology familiarity

Problem solving

Teamwork

Tools

POS system

Cash register

Mobile devices

Job description

Five Below is seeking part-time Seasonal Sales Associates to support the October through January, holiday-season rush. You’ll greet customers, provide product recommendations, and ensure merchandise is well-stocked and checkout experiences are smooth.

Key duties include promoting events, handling returns or exchanges, and communicating needs to management. This role emphasizes teamwork, adaptability, and strong customer service skills in a fast-paced retail environment.