Seasonal Retail Service Team Member

The Michael's Companies; Otsego (MN); On-site; USD 15,000 - 18,000; Part time

Job summary

The Michaels Companies is seeking a Seasonal Retail Service Team Member in Otsego, MN. This part-time position involves helping customers, ensuring a fast checkout, and supporting store operations such as unloading trucks and stocking to keep the shelves full and well organized.

As a team member, you will promote store programs, assist with omni-channel services like BOPIS and SFS, and participate in store recovery and safety initiatives.

Qualifications

• Retail or customer service experience preferred.
• Must be at least 16 years old.
• Ability to stand long periods, lift and move heavy boxes.

Responsibilities

• Deliver friendly customer service and help customers shop for products.
• Provide a fast and friendly checkout experience with cash handling to standards.
• Assist with truck unloading, stocking, and planogram maintenance to keep shelves in stock and well merchandised.
• Engage customers about store programs, such as rewards and private label cards, and enroll where appropriate.
• Support omni-channel processes like Buy Online Pick Up In Store (BOPIS) and Ship From Store (SFS).
• Assist with store recovery, shrink and safety programs, and adherence to SOPs and company policies.
• Cross-trained in Custom Framing selling and production as needed.

Skills

Retail experience

Customer service

Job description

## Seasonal Retail Service Team MemberApplylocations: Store - 15850 87th St NEtime type: Part timeposted on: Posted Yesterdayjob requisition id: R00319663Store - Otsego, MNDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.* Help customers shop, locate products, and provide them with solutions* Provide a fast and friendly checkout experience; execute cash handling to standards* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments* Educate customers on the Voice of Customer (VOC) survey* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)* Participate in the truck unload, stocking, and planogram (POGs) processes* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store* Perform Store In Stock Optimization (SISO) and AD set duties as assigned* Support shrink and safety programs* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members* Cross trained in Custom Framing selling and production**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires*** Retail and/or customer service experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**Michaels requires all team members in this role to be at least sixteen (16) years or older.**Total Base Pay Range for this Position:**$11.41 - $13.20This position may be eligible for overtime compensation in accordance with state and local laws.