Seasonal Retail Sales Associate

Kohl's; Saugus (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kohl’s is seeking associates to deliver outstanding customer service at the point of sale and in customer service processes. You will operate cash registers, assist customers with products, and help maintain inventory accuracy while upholding Kohl’s brand standards.

The role emphasizes fast, courteous service, teamwork, and the ability to meet goals in a dynamic retail environment. Flexible availability including nights and weekends is expected.

Qualifications

• Excellent customer service skills with ability to multitask and attention to detail.
• Strong verbal and written communication and interpersonal skills.
• No retail experience required; open to workforce entry.
• Must be 16 years of age or older.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Engage customers, greet, assist with products and services, operate a cash register, scan items, bag merchandise and handle payments.
• Execute POS and customer service standards accurately, delivering courteous, fast and efficient service.
• Meet or exceed individual goals (credit, loyalty).
• Support inventory accuracy through POS and disposition practices.
• Assist in training new hires on service procedures and Kohl’s brand standards.
• Participate in daily service processes like register balancing and replenishment.
• Maintain integrity, teamwork, customer-focus, and safe operating practices in all tasks.

Skills

Excellent customer service

Verbal/written communication

No retail experience required

Must be 16+ years

Flexible availability

Job description

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $15.00 - $21.65

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).