Seasonal Retail Sales Associate

Kohl's; Ellicott City (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

Kohl’s in Maryland is seeking an Associate to deliver exceptional customer service at the point of sale. You will greet customers, operate the register, scan items, bag merchandise and process payments, while supporting inventory accuracy and daily service tasks.

The role emphasizes teamwork, meeting sales goals, and adhering to Kohl’s brand standards with flexible availability including evenings and weekends.

Qualifications

• Excellent customer service and ability to multi-task with strong attention to detail.
• Clear verbal and written communication and interpersonal skills.
• Must be 16 years of age or older; flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Engage customers by greeting them and assisting with products; operate a cash register, scan items, bag merchandise and handle payments.
• Execute POS and customer service standards quickly and courteously according to guidelines.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through POS practices and merchandise disposition.
• Assist training of new service team hires and share best practices.
• Participate in daily service processes such as register balancing and replenishment.

Skills

Excellent customer service

Multi-tasking

Verbal/written communication

Attention to detail

Job description

About The Role

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All Associate Roles At Kohl’s Are Responsible For

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Required

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Pay Range: $16.00 - $23.10

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).