Seasonal Retail Merchandising Support Associate, Herald Square

Macy's; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with...

Job summary

Macy's Herald Square in New York, NY is seeking a Seasonal Retail Merchandising Support Associate to assist with floor displays, pricing, and signage, ensuring inviting presentations and helpful customer experiences.

This role involves greeting customers, guiding product choices, and collaborating with team to meet department goals. It offers a dynamic work environment with opportunities to learn, grow, and participate in Macy's incentive programs.

Qualifications

• Product knowledge to guide customer choices.
• Sales-focused with ability to drive purchases.
• Familiarity with point-of-sale technology.
• Willingness to learn and adapt to Macy's education resources.

Responsibilities

• Greet & connect with customers in a friendly and genuine way.
• Recommend product by asking questions to identify customer needs.
• Offer options and solutions to complete the sale.
• Wrap-up the moment to close out the customer's shopping journey.
• Master store products, services, loyalty programs, and Macy's sales systems.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Ensure accurate pricing and signage throughout the store using technology.
• Work with team to achieve department goals and maintain a positive work environment.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Skills

Product knowledge

Sales

Technology

Continuous learning

Interpersonal skills

Collaboration

Education

No formal education required

Job description

Seasonal Retail Merchandising Support Associate, Herald Square

*Be part of an Amazing Story*

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Merchandising Colleague, also known as a Front of House Colleague, the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. You will also be responsible for aiding in floor relocations, enhancing the visual presentation of merchandise, arranging and maintaining product displays, and ensuring up-to-date pricing and signage.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale
• Wrap-up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement
• Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies
• Work with other team members to achieve department goals and maintain a positive work environment
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

• Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Collaboration: Partnership with the total team to drive sales and deliver the customer experience

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• No Education or Experience Required

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Lifting and moving items weighing up to 50 lbs.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.