Seasonal Retail Associate

Duluth Trading Company; Mount Horeb (WI); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Daily pay available

40% Employee Discount

401(k) Plan

Flexible Scheduling

Job summary

Duluth Trading Company in Mount Horeb, WI is seeking a Seasonal Retail Store Associate to deliver WOW! customer service and assist in daily store operations.

You will greet customers, explain products, handle transactions, restock merchandise, and keep the sales floor clean and inviting. The role emphasizes teamwork, reliability, and a positive attitude in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Retail experience preferred but not required.
• Customer-centric mindset and team player.
• Strong communication and listening skills.
• Authorized to work in the United States.

Responsibilities

• Develop familiarity with the Duluth brand and product knowledge to provide friendly service.
• Layer personalized service into greetings, fittings, and checkout.
• Communicate sales and promotions effectively.
• Assist in email capture and loyalty programs as applicable.
• Respond to customer concerns with positive resolutions.

Skills

Customer service

Cash handling

Sales

Teamwork

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Position Overview

A successful Seasonal Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Position Details

What You’ll Do:

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.
• Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions.
• Understand the importance of email capture as part of sales and service and executes to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
• Assist in receiving, processing and replenishing merchandise.
• Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures and practices.
• Perform any other duties as directed by management.

What We’re Looking For:

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States without sponsorship.

Environmental Factors:

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
• Use of a computer up to 60 % of the time throughout the day.

Position Benefits and Perks

• Daily pay available
• 40% Employee Discount
• Eligible to participate in the 401(k) Plan
• Flexible Scheduling

Position Compensation Outline

Compensation: $16.00 to $16.50/hour

Compensation listed is for this specific location and is based on several factors, including location, experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.