Seasonal & Regular Commission Sales - Valley Fair

Nordstrom; San Jose (CA); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical/Vision/Dental

Retirement plan

Paid Time Away

Life Insurance

Merchandise Discount

EAP Resources

Résumé du poste

Nordstrom in California seeks an energetic retail sales associate to deliver exceptional customer service and drive sales. You will build lasting relationships, provide fashion guidance, and help customers feel great about their choices, both in-store and via digital channels.

You will join a team that emphasizes fashion expertise, teamwork, and a personalized shopping experience, with opportunities for performance-based incentives and growth.

Qualifications

• Previous retail sales experience is preferred.
• Strong customer service mindset with a focus on relationship building.
• Ability to communicate clearly and persuasively.
• Comfort with technology and digital selling tools.
• Flexible schedule including evenings and weekends.

Responsabilités

• Deliver Nordstrom's 5-Point Selling Standard in every customer interaction.
• Build and grow a personal customer base through in-store and digital outreach.
• Offer confident style and fit feedback to earn trust and loyalty.
• Set and achieve personal sales goals and stay accountable to results.
• Keep the department customer-ready with stocking, merchandising, and pricing updates.
• Stay current on product knowledge and trends to act as a trusted style resource.

Connaissances

Customer service

Sales experience

Communication skills

Relationship-building

Teamwork

Tech-savvy / digital selling tools

Description du poste

Job Description

At Nordstrom, our customers build our brand, but it is driven by our people. You will contribute to our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back. This is a professional sales role with real earning potential

Job Description

At Nordstrom, our customers build our brand, but it is driven by our people. You will contribute to our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back. This is a professional sales role with real earning potential

Whatever your department, your #1 job is the same: help customers feel good and look their best.

• In Women’s Apparel, you'll help customers build a wardrobe that works for real life, from everyday pieces to special occasions. Build lasting relationships by listening to what customers want, offering styling suggestions, and following up when new arrivals fit their taste. Grow your expertise in fit and fashion trends and recommend alterations and tailoring when it helps a customer feel confident in what they choose.
• In Shoes, you'll help customers find the perfect footwear through personalized service and product expertise, backed by fit specialists and a stockroom built to keep pace with a fast-moving department. Build relationships by understanding customer preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless experience.
• In Men’s Apparel, you'll help customers build complete wardrobes by combining casual and dress apparel to fit their lifestyle, career, and special occasions. Bring styling expertise across sportswear, suiting, and finishing pieces like belts, socks, underwear, shoes, and accessories to create coordinated looks from head to toe.
• Lingerie, Bra Fitting:Conduct bra fittings with customers in the fitting room by measuring for size and providing appropriate fit and style guidance. Nordstrom will provide training on the bra fitting process.
• Customer Relationships:Build lasting relationships with customers by providing personalized service and honest feedback.
• Sales Goals:Achieve sales goals in-store and digitally using tools like text and social media.
• Continuous Learning:Stay updated on fashion and product knowledge through trainings provided by Nordstrom and brand consultants.
• Team Collaboration:Work collaboratively with the team to maintain a customer-ready department through tasks like filling orders, stocking, re-merchandising, price markdowns, and light cleaning.
• In Kids Apparel & Shoes, you'll create a fun, welcoming shopping experience for parents, kids, and gift-shoppers alike. Build rapport, offer expert sizing guidance, and grow long-term relationships through follow-ups as children grow into their next sizes. Partner with expecting and new parents to help them navigate baby essentials, including shoes and baby gear.
• In Jewelry, Handbags, Accessories & Luggage, you'll help customers complete their look and meet everyday needs with jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. Use your fashion and product expertise to recommend items that fit a customer's style and lifestyle, and educate them on features, materials, craftsmanship, and brand differences.
• In At Home, you'll help customers create spaces they love by providing personalized recommendations across bedding, bath, kitchen, tabletop, décor, and gift categories. Leverage product knowledge, design awareness, and a consultative sales approach to identify solutions that reflect each customer's style, needs, and lifestyle. Build lasting customer relationships through exceptional service and follow-up, supporting customers through life events such as moving, entertaining, seasonal updates, and home redecorating.

A day in the life…

• Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools
• Offer honest, confident style and fit feedback that earns trust and drives loyalty
• Set and achieve personal sales goals, and stay accountable to results
• Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count
• Stay current on product knowledge and trends to serve as a trusted style resource
• Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive
• Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods
• Follow Up - Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal)

You own this if you have…

• A genuine passion for fashion, styling, and customer experience
• A self-motivated, goal-oriented approach with a track record of hitting targets
• Strong communication and relationship-building skills with a wide range of customers
• A team-first mindset, looking for ways to help your teammates and department succeed
• Comfort with technology and digital selling tools
• The ability to prioritize and stay organized in a fast-paced, high-volume environment
• Flexibility to work varied hours based on business needs
• Physical Requirements:
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Schedule

Hours vary by week based on business needs, including evenings, weekends, and holiday or event shifts. This role may also require occasional flexibility to support other departments.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.60 - $20.60 Hourly

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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