Seasonal Operations Associate - Valley Hills Mall

JCPenney; Hickory (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount on JCPenney merch

Job summary

JCPenney is seeking a Seasonal Operations Associate to support store functions before opening, ensuring a smooth customer experience and efficient operations. You will handle merchandise, assist customers, and contribute to inventory readiness in a dynamic retail environment.

This role is an early morning, seasonal position with potential extension based on performance and business needs. Training and a pathway to future opportunities are available within the company.

Qualifications

• Customer service mindset and ability to assist customers quickly and courteously.
• Ability to execute pricing changes and maintain accurate signage across the store.
• Experience in restocking and organizing merchandise to meet store standards.

Responsibilities

• Customer Service - You're maneuvering around the store at a fast pace, assisting customers and answering questions.
• Executes pricing and signing - Adjust ticket prices and signage across the store efficiently.
• Replenish and restock the store: pull and prepare merchandise to ensure availability and proper sizing.
• Receive and unload merchandise: collaborate with team to unload trucks and stock the backroom.
• Backroom standards: keep the stockroom safe, clean, and organized.
• On-line jcp.com pick up: locate and fulfill orders placed online.
• Merchandise strategy: implement leadership plans for merchandise placement to enhance the customer experience.
• Participates in a learning environment: absorb new information from peers or training materials.

Skills

Customer service

Pricing & signing

Stock replenishment

Merchandise handling

Online order pickup

Job description

Do you like working with your hands and staying active? Do the words "order" and "process" get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish in a store? Well, being a Seasonal Operations Associate might be the position for you!

A Seasonal Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position and you will work with the task team to perform functions prior to store opening. As a seasonal hire you will have a defined employment time period, but you may be offered an employment extension or regular position based on the your work ethic and availability.

Primary Responsibilities:

• Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.


• Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!


• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.


• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.


• Backroom standards: You keep the stockroom safe, clean, and organized .


• On-line jcp.com pick up: You may be responsible for finding and fulfilling orders placed online.


• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.


• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise or business processes.

Core Competencies & Accomplishments:

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range:

USD $12.00/Hr -USD $15.00/Hr.