Seasonal Operations Associate

Crate & Barrel; Westport (CT); On-site; USD 18,000 - 25,000; Part time

Job summary

Crate & Barrel is seeking Seasonal Operations Associates to enhance the customer experience in our store. You will support stock, displays, curbside orders and customer service with enthusiasm and teamwork.

This role emphasizes helping customers, maintaining inventory and contributing to a welcoming shopping environment during the holiday season. Ideal candidates bring customer service or retail experience, strong communication, and the ability to lift up to 50 pounds.

Qualifications

• Customer service or retail experience preferred.
• Good communication skills.
• Ability to move and/or lift up to 50 pounds; heavier merchandise with team assist.
• Must be able to work the weekend after Thanksgiving and the days surrounding Christmas.
• Part-Time roles: Availability to work two or more weekend days and at least one weekday or night.

Responsibilities

• Perform prompt and accurate stock checks, maintain organized stockroom.
• Assist leadership with stocking displays on the sales floor.
• Process incoming/outgoing packages and curbside orders.
• Support sales and service goals and standards as directed by leadership.
• Engage customers to drive sales through product knowledge.
• Lead by example and support profitability and store operations.
• Promote current promotions and brand initiatives to customers.
• Maintain awareness of loss prevention, security and safety guidelines.
• Collaborate with colleagues to ensure smooth store operations.

Skills

Customer service

Communication

Teamwork

Job description

Our Seasonal Operations Associates are at the core of our customers’ experience. Friendly, outgoing and naturally driven, they are enthusiastic brand ambassadors who tend to love our amazing associate discount! A fan of all things home, their enthusiasm brings a level of excitement to our stores that makes shopping fun, engaging and keeps customers coming back. With leadership and mentoring support from your leader, Operations Associates ensure our shelves are filled, our displays are complete and our stock room stays prepped and “at the ready” to fulfill customer orders in our stores. The heartbeat of a store’s operation, these roles are largely behind the scenes but help us deliver exceptional customer service and drive sales. We’d love to talk to you about how a seasonal position with CBH could be a fun and flexible holiday opportunity as part of a diverse and innovative team.

A day in the life as a Seasonal Operations Associate...

• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom.
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase.
• Process incoming and outgoing packages, including customer curbside pick-up orders, ship from store, and buy online, pick up in store, in a timely manner.
• Support and maintain store sales and service goals and standards as communicated by the leadership team.
• Drive sales through engagement of customers, sharing and demonstrating product knowledge and product expertise, as needed.
• Lead by example and support store leadership in holding self and others accountable for store profitability and operational excellence.
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers.
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by leadership and/or as outlined in the Associate Policy Manual.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

What you'll bring to the table...

• Customer service or retail experience preferred
• Good communication skills
• Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
• Must be able to work the weekend after Thanksgiving AND the days surrounding Christmas
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night