Seasonal Multichannel Call Center Representative

Blumberg Capital Company

Plano (TX)

On-site

USD 28,929 - 30,307

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical, dental, vision, life and AD&D

3 weeks paid time off

12 paid holidays

401(k) retirement savings

Disability insurance

Wellness benefits

Commuter benefits

EAP

Professional development

Job summary

SmithRx is seeking a customer-focused call center agent in Plano, TX to provide exceptional member service. The role involves inbound/outbound calls, issue resolution, and timely documentation, with a focus on accurate benefits information and HIPAA compliance.

The position requires 2+ years of call center experience, onsite work at our Plano office, and strong communication skills. Hybrid options may be available based on performance and business needs.

Qualifications

2+ years of call center experience is required.
Must be located local to Plano, TX and onsite.
Hybrid/work-from-home rotation may be available based on performance.
Proficiency with Windows, MS Office, and G-Suite is required.
HS Diploma, GED, or equivalent.

Responsibilities

Answer inbound calls and make outbound calls to members, physicians, and pharmacies.
Resolve and document member issues; follow up as needed.
Route inquiries to the correct department and conduct routine research.

Skills

2+ years call center experience

Windows proficiency

MS Office experience

G-Suite experience

Salesforce Service Cloud

Talkdesk

Empathy and active listening

Multitasking

Education

HS Diploma or GED

Tools

Salesforce Service Cloud

Talkdesk

Job description

Who We Are

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Do the right thing. Especially when it’s hard. Courage: Embrace the challenge. Together: Build bridges and lift up your colleagues.

Job Summary

At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key. This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

What will you do

Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
Follow-up, resolve, and document issues related to the member interaction.
Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Account... Act (HIPAA).

What will you bring to SmithRx

2+ years of experience working in a call center environment required
Must be located local to our Plano, TX office as this role requires working onsite.
Hybrid/work-from-home rotation is available based on performance.
Proficiency in Windows, MS Office, G-Suite required
HS Diploma, GED, or equivalent
Active listening, and conversational speaking skills, with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Passion for helping people
Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
Prior experience resolving complex issues within a call center environment is preferred

What SmithRx Offers You

Competitive pay: $21.00 per hour
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
12 Paid Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Plano, TX Pay Range $21.50 — $21.50 USD
Compensation & Benefits Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity.
SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).
Individual offers are tailored to your geography, experience, skills, and education.