Seasonal Guest Services Representative

Denver Zoo; Denver, Northern (CO, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

A Family DCZA Membership

Exclusive Discounts

403(b) Retirement Account

Job summary

The Seasonal Guest Services Representative at Denver Zoo Conservation Alliance (DZCA) helps create a welcoming experience for all guests by processing fees, greeting visitors, and supporting daily operations.

Candidates should have strong customer service, cash handling, and the ability to stand and walk outdoors in varying weather. Bilingual Spanish/English is a plus with pay differential; orientation is required on specified dates for the Fall/Winter season.

Qualifications

• Experience in customer service and cash handling preferred.
• Welcoming guests with a friendly attitude.
• Able to give directions, answer questions, and manage crowds.
• Passionate about animals and family-friendly experiences.
• Basic computer skills and familiarity with Office.
• Willing to work outdoors in varying weather.
• Bilingual Spanish/English is a plus with pay differential.

Responsibilities

• Welcome and greet each guest professionally.
• Collect admissions, attractions, memberships, programs, and events fees.
• Use upselling techniques to enhance the guest experience.
• Provide wayfinding support at exhibits to ensure safety.
• Support Guest Services and Guest Operations projects/activities.
• Collaborate with DZCA departments to enhance guest experience.
• Assist guests entering animal experience areas with policies and safety.

Skills

Customer service

Cash handling

Guest interaction

Bilingual Spanish/English

Microsoft Office

Tools

Microsoft Office

Job description

Denver Zoo Conservation Alliance (DZCA) is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations.

DZCAhonors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect, and by embracing our Core Values of: Welcoming, United, Curious, Courageous, and Transformative in all that we do.

The Seasonal Guest Services Representative plays a key role in creating a welcoming and inclusive experience for all guests. In this role, you’ll assist guests, process transactions, balance cash, and help keep daily operations running smoothly. We’re seeking team members who are enthusiastic about delivering exceptional guest service, solving problems, and working collaboratively to create a positive and inclusive environment.

This position is for the 2026 Fall/Winter season and is budgeted through the end of January 2027.

There will be three New Staff Orientation dates for this position, August 31st September 14th or September 28th which attendance to one is required upon hiring.

Essential Duties and Responsibilities:

• Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
• Provide an efficient and accurate collection of various fees, including but not limited to: admissions, attractions, memberships, programs, and events.
• Utilize suggestive upselling techniques to enhance the guest experience.
• Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals.
• Assist with various projects/activities for the Guest Services and Guest Operations department.
• Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.
• Support guest entry into animal experience areas, providing policies for a positive guest experience and ensure animal safety.

At Denver Zoo Conservation Alliance, we value continuous learning and adaptability, recognizing that everyone’s contributions help create a positive experience for our employees and guests. To meet our shared goals, job responsibilities may evolve, and team members may be asked to take on additional tasks as needed.

Technical / Professional Requirements & Qualifications:

• Prior experience in customer service and cash handling is preferred.
• Excited to welcome and assist guests of all backgrounds and abilities with a friendly and positive attitude.
• Comfortable interacting with guests, giving directions, answering questions, and managing crowds in busy environments.
• Passionate about animals, nature, and creating fun, memorable experiences for families and guests.
• Basic computer skills, including familiarity with Microsoft Office Suite, are a plus.
• Adaptable and organized, able to multitask and problem-solve independently or as part of a team.
• Willing to work outdoors, in crowded spaces, and assist guests with varying needs.
• Bilingual in Spanish/English is a plus, with a pay differential for verified Spanish fluency.

Position Conditions:

• This role has physical demands, including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing.
• This role also requires uniforms and/or the use of Personal Protective Equipment (PPE).
• Ability to pass a background check and pre-employment drug and alcohol screen.
• Ability to lift to 25 lbs.
• Ability to walk (80 acres) and/or stand up to 7.5 hours daily in extreme cold and extreme heat.

Compensation:

The hourly rate for this position is $19.30.

As a seasonal team member, you’ll have access to some great perks, including:

• A Family DCZA Membership – Bring your crew and explore!
• Exclusive Discounts – Save on concessions and retail.
• 403(b) Retirement Account – Plan for your future.

Application Process and Timelines

This position will remain open until filled. Applications will be reviewed as they are received, and interviews will be conducted on a rolling basis until operational needs are met. DZCA reserves the right to close the position at any time.

Denver Zoo Conservation Alliance is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.