Seasonal Guest Services Pro: Bilingual Advantage

Denver Zoo Conservation Alliance; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

A Family DCZA Membership

Exclusive Discounts

403(b) Retirement Account

Job summary

Denver Zoo Conservation Alliance (DZCA) is seeking a Seasonal Guest Services Representative to welcome guests, process transactions, and help keep daily operations running smoothly.

You will assist with admissions and programs, upsell where appropriate, and provide directions and safety guidance across exhibits, working outdoors in a busy, dynamic setting. Bilingual Spanish/English is a plus; the season runs Fall/Winter 2026 through January 2027 with benefits and a family membership option.

Qualifications

• Prior experience in customer service and cash handling is preferred.
• Able to welcome guests of all backgrounds with a friendly and positive attitude.
• Comfortable interacting with guests, giving directions, answering questions, and managing crowds in busy environments.
• Passionate about animals, nature, and creating fun, memorable experiences for families and guests.
• Basic computer skills, including familiarity with Microsoft Office Suite, are a plus.
• Adaptable and organized; able to multitask and problem-solve independently or as part of a team.
• Willing to work outdoors, in crowded spaces, and assist guests with varying needs.
• Bilingual in Spanish/English is a plus, with a pay differential for verified Spanish fluency.

Responsibilities

• Welcome and greet each guest in a friendly and professional manner.
• Provide an efficient and accurate collection of various fees, including admissions, attractions, memberships, programs, and events.
• Utilize upselling techniques to enhance the guest experience.
• Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals.
• Assist with various projects/activities for the Guest Services and Guest Operations department.
• Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.
• Support guest entry into animal experience areas, providing policies for a positive guest experience and ensure animal safety.

Skills

Customer service

Cash handling

Bilingual Spanish/English

Guest relations

Problem solving

Multitasking

Outdoor work

Team collaboration

Tools

Microsoft Office Suite

Job description

Denver Zoo Conservation Alliance (DZCA) is seeking a Seasonal Guest Services Representative to welcome guests, process transactions, and help keep daily operations running smoothly.

You will assist with admissions and programs, upsell where appropriate, and provide directions and safety guidance across exhibits, working outdoors in a busy, dynamic setting. Bilingual Spanish/English is a plus; the season runs Fall/Winter 2026 through January 2027 with benefits and a family membership option.