Seasonal Guest Experience Advisor (Evenings/Weekends)

Frederik Meijer Gardens & Sculpture Park; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Part time

Job summary

Frederik Meijer Gardens & Sculpture Park in Grand Rapids, MI is seeking a Guest Engagement & Experience Advisor (Seasonal) to deliver welcoming, inclusive service across admissions, exhibits, programs, and events. You will support ticketing, memberships, and guest information with warmth, accuracy, and professionalism.

The role is part-time and seasonal, with potential evenings, weekends, and holidays to meet crowd needs.

Qualifications

• Minimum 1 year of customer service, hospitality, retail, attractions, entertainment, or guest-facing experience (required).
• Experience in high-volume, guest-centered environments.
• Experience with POS systems, ticketing platforms, membership systems, or guest databases.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to stay calm and adaptable in fast-paced environments.
• Strong attention to detail and accuracy with transactions and data entry.
• Comfort learning and utilizing multiple systems and technologies.
• Ability to work independently and as part of a team.
• Flexible availability including evenings, weekends, and holidays.
• Education: High school diploma or GED equivalent, preferred.

Responsibilities

• Serve as a warm, professional first point of contact for all guests.
• Foster an inclusive and accessible environment for diverse audiences.
• Create positive interactions that reflect organizational values and service standards.
• Answer questions related to admissions, exhibits, programs, events, and policies.
• Provide clear, guest-friendly communication tailored to varying needs.
• Assist guests with wayfinding, accessibility support, and general visitor information.
• Process ticket sales, membership renewals, registrations, and guest check-ins.
• Handle payments accurately and securely.
• Share membership opportunities in a welcoming, service-oriented manner.
• Respond calmly and professionally to guest concerns or complaints.
• Help resolve issues while maintaining a positive guest experience.
• Escalate complex situations appropriately when needed.
• Utilize ticketing, membership, and guest information systems accurately.
• Maintain attention to detail with transactions, data entry, and guest records.
• Protect guest privacy and confidential information.
• Support cleanliness, organization, and readiness of guest-facing spaces.
• Collaborate with colleagues to support daily operations and events.
• Adapt to changing operational needs, schedules, and guest volume.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Attention to detail

POS systems experience

Education

High school diploma or GED

Tools

POS systems

Ticketing platforms

Membership systems

Guest databases

Job description

Frederik Meijer Gardens & Sculpture Park in Grand Rapids, MI is seeking a Guest Engagement & Experience Advisor (Seasonal) to deliver welcoming, inclusive service across admissions, exhibits, programs, and events. You will support ticketing, memberships, and guest information with warmth, accuracy, and professionalism.

The role is part-time and seasonal, with potential evenings, weekends, and holidays to meet crowd needs.