Seasonal Grain Scale Operator - FS GRAIN - Holder, IL

FS; Holder (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

FS GRAIN is seeking a Scale Operator to manage inbound/outbound traffic at the scale, ensure accurate tickets, and support the elevator operations. The role involves handling weights/grades, directing hauler accounts, and coordinating with settlement and CSR staff to maintain accurate records.

Responsibilities include customer service, invoicing, and timely communication of ticket details. The position may require occasional filing, reporting, and other duties as assigned, with a focus on

Qualifications

• Proven computer skills with demonstrated experience working effectively with customers.
• Knowledge of cooperative philosophies and principles preferred.

Responsibilities

• Assist in creating a positive work environment with respectful interactions that promote leadership and teamwork.
• Operate all aspects of the scale including inbound/outbound/transfer, weights and grades, and hauler account selection.
• Process customer/cash load out tickets including invoicing and communicate with settlement and operations staff.
• Provide basic customer service and handle phone inquiries when needed; relay elevator hours and ticket information.
• Learn and fully utilize the Scale System to generate reports and manage tickets end-to-end.

Skills

Customer service

Computer skills

Communication

Job description

FS GRAIN is a leading grain company with 80 full time employees operating in Northern Illinois. FS GRAIN operates 19 facilities with a combined storage capacity of 40 million bushels, and access to multiple grain markets, including ownership of two Class I shuttle loaders. We are an Equal Opportunity Employer.

PAY SCALE

$17.50-18.00

Purpose And Summary Statement

Under the direction of the Scale Coordinator, this role will primarily focus on the operations of the scale.

Primary duties include accurate and complete information on inbound, outbound and transfer tickets, management of errors and/or adjustments to tickets, management of load out tickets, communication to settlement, origination and operations staff and general customer service at the elevator.

This role will also assist the operations manager and office staff with filing, reporting and other duties as assigned.

Essential Job Functions

• Assist in creating a positive work environment with encouraging and respectful interactions that promotes a consistent message of leadership, teamwork, profitability, and competitiveness.
• Position will operate all aspects of the scale including inbound/outbound/transfer, weights and grades, proper account selection for customers, transfer locations and/or direct locations, inbound and outbound freight rates/charges and proper selection of hauler account.
• Perform duties related to customer/cash load out tickets including invoicing.
• Communication with settlement, origination and operations staff regarding information collected at the scale, and weight/grade information in a timely fashion.
• Basic customer service and communication including answering phones when other office staff is occupied assisting customers, communication to customers regarding elevator hours and ticket information.
• Demonstrates the aptitude and proficiency to learn and fully utilize the Scale System with the ability to generate relevant reports and manage ticket processes from start to finish.
• Scale processes in relation to containers, including but not limited to recording proper container information and assisting with paperwork when applicable.
• Assist Operations Manager, CSR Manger, CSR staff and other elevator office staff with filing, reporting, tidiness of scale operation area and other duties as time allows.
• Proficient in all aspects of the Scale Operators / CSR responsibility checklist attached.
• Maintains a clean and professional appearance and provides courteous, timely and professional customer service.
• Attends all required meetings and training programs.
• Performs other related duties as assigned.

Requirements

Education and Experience

• Proven computer skills as well as a track record of working effectively with customers is required.
• Prefer knowledge of cooperative philosophies and principles.

Other Requirements

• Must have and maintain a valid driver's license, have the ability to work independent, and travel when necessary.
• Must be able to work hours beyond those considered normal when necessary.

At FS GRAIN, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.