Seasonal Fulfillment Supervisor - 2nd Shift

nonphoneworkathome; Obetz (OH); On-site; USD 21,000 - 34,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a Seasonal Fulfillment Supervisor – 2nd Shift at our Obetz facility to lead picking, packing, and shipping during peak season. You will direct seasonal associates, monitor productivity, and ensure orders ship on time while maintaining safety and quality standards.

The ideal candidate has prior supervisory experience in a fast-paced warehouse, strong communication and problem-solving skills, and the ability to adapt to fluctuating order volumes and staffing needs.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in warehouse, fulfillment, distribution, or a similar operations environment.
• Previous experience as a supervisor, team lead, or in another position providing direct leadership to warehouse associates.
• Ability to direct and motivate teams in a fast-paced, high-volume environment.
• Experience monitoring productivity, meeting operational deadlines, and maintaining quality standards.
• Basic computer skills and familiarity with warehouse management systems (WMS) or inventory tracking systems.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently while following established operational procedures and management direction.
• Flexibility to work overtime, extended shifts, weekends, and additional days during peak season.

Responsibilities

• Supervise daily picking, packing, and shipping operations to ensure orders are fulfilled accurately and on time.
• Direct seasonal associates and coordinate daily workflows based on order volume.
• Monitor productivity and adherence to procedures; provide coaching as needed.
• Coordinate with Fulfillment Management on staffing, priorities, and safety.
• Ensure compliance with safety, quality standards, and on-time shipping.

Skills

Team leadership

Communication

Problem solving

Organizational skills

Motivation & coaching

Independent work

Education

High school diploma or GED

Tools

Warehouse Management Systems (WMS)

Job description

Seasonal Fulfillment Supervisor - 2nd Shift

#23422

Requirements

Qualifications

Required

High school diploma or GED required.

2+ years of experience in warehouse, fulfillment, distribution, or a similar operations environment.

Previous experience as a supervisor, team lead, or in another position providing direct leadership to warehouse associates.

Ability to direct and motivate teams in a fast-paced, high-volume environment.

Experience monitoring productivity, meeting operational deadlines, and maintaining quality standards.

Basic computer skills and familiarity with warehouse management systems (WMS) or inventory tracking systems.

Strong communication, organization, and problem-solving skills.

Ability to work independently while following established operational procedures and management direction.

Flexibility to work overtime, extended shifts, weekends, and additional days during peak season.

Preferred

Previous supervisory experience in e-commerce fulfillment, distribution, or shipping operations.

Experience leading large teams of seasonal or temporary employees.

Familiarity with picking, packing, shipping, and inventory management processes.

Experience tracking operational KPIs and employee productivity.

Previous experience in a high-volume, seasonal distribution environment.

Physical & Work Environment Requirements

Ability to stand and walk for extended periods throughout the shift.

Ability to work in an active warehouse environment with varying operational demands.

Ability to bend, reach, and lift up to 50 pounds, with or without reasonable accommodation.

Comfortable working in a fast-paced environment with tight shipping deadlines.

Must follow all facility safety requirements and applicable dress code policies.

Must be available for additional hours during peak seasonal operations.

Accountability: Takes ownership of assigned responsibilities and follows through on operational expectations.

Communication: Clearly communicates instructions, priorities, and performance expectations.

Adaptability: Adjusts quickly to changing order volumes, staffing needs, and operational challenges.

Problem-Solving: Identifies issues and works with management to implement practical solutions.

Team Leadership: Motivates associates, provides coaching, and promotes a productive work environment.

Execution: Maintains focus on safety, productivity, quality, and meeting shipping deadlines.

Seasonal Employment Expectations

This is a temporary, non-exempt (hourly) position supporting peak seasonal fulfillment operations at our Obetz facility.

Employment is seasonal and based on operational business needs.

Scheduled hours may fluctuate depending on order volume and staffing requirements.

Overtime, weekends, and extended shifts may be required during peak season.

All hours worked must be accurately recorded, and overtime will be compensated in accordance with applicable wage and hour laws.

Seasonal employment does not guarantee continued employment or conversion to a regular, year-round position.

Position Impact

The Seasonal Fulfillment Supervisor plays an important role in helping the Obetz facility meet increased customer demand during peak season. Through effective workforce coordination, hands-on leadership, and consistent performance monitoring, this position helps ensure customer orders are fulfilled accurately, safely, and on time.

Job Title

Seasonal Fulfillment Supervisor - 2nd Shift

Job Description

Position Overview

The Seasonal Fulfillment Supervisor provides hands-on leadership and daily operational support for picking, packing, and shipping activities at our Obetz fulfillment facility during peak seasonal operations.

This position is responsible for coordinating daily workflows, directing seasonal associates, monitoring productivity, and ensuring orders are processed accurately and shipped on time.

The ideal candidate is a dependable, results-driven leader who thrives in a fast-paced warehouse environment, can effectively manage large teams, and is comfortable working alongside associates to meet demanding production and shipping goals.

This is a temporary, hourly leadership position designed to support increased operational demands during our busiest season.

Scope of Responsibility

Provide daily supervision and direction to fulfillment associates, including seasonal employees.

Support shift-level performance goals related to productivity, order accuracy, safety, and on-time shipping.

Coordinate picking, packing, and shipping activities to maintain operational efficiency.

Monitor employee performance, attendance, and adherence to operational procedures.

Partner with Fulfillment Management to address staffing needs, workflow challenges, and operational priorities.

Key Responsibilities

Operational Execution & Shift Leadership

Supervise daily picking, packing, and shipping operations to ensure customer orders are fulfilled accurately and on time.

Assign associates to work areas based on staffing levels, order volume, and operational priorities.

Monitor workflow throughout the shift and adjust labor assignments as needed.

Identify and communicate operational bottlenecks, equipment issues, and staffing concerns.

Provide hands‑on support to fulfillment operations when necessary to meet business demands.

Communicate shift priorities, production expectations, and operational updates to associates.

Performance Management & Accountability

Monitor daily productivity, order accuracy, and fulfillment performance against established goals.

Track employee performance and provide real-time coaching and feedback.

Identify productivity concerns and elevate recurring performance issues to Fulfillment Management.

Assist with attendance tracking, timekeeping accuracy, and workforce accountability.

Support effective labor utilization to meet production demands while minimizing unnecessary downtime.

Maintain accurate shift reports and communicate operational results to management.

Provide daily direction, coaching, and support to seasonal fulfillment associates.

Assist with onboarding, training, and integrating new employees into fulfillment operations.

Reinforce company policies, attendance expectations, and workplace standards.

Promote teamwork, accountability, and a positive work environment.

Address employee concerns appropriately and elevate employee relations matters to Fulfillment Management or HR.

Support performance documentation and corrective action processes in partnership with management and HR.

Cross-Functional Coordination

Work closely with Inventory Control, Shipping, and other Operations teams to maintain efficient order fulfillment.

Communicate inventory shortages, replenishment needs, and shipping delays.

Coordinate with other supervisors and shift leaders to ensure smooth operational transitions.

Provide staffing and production updates to Fulfillment Management.

Support seasonal staffing ramps and adjustments based on daily order volume.

Safety, Compliance & Quality

Ensure associates follow company safety policies, operational procedures, and established quality standards.

Reinforce proper material handling, equipment operation, and warehouse safety practices.

Maintain clean, organized, and safe work areas.

Ensure compliance with applicable food safety and Good Manufacturing Practices (GMPs).

Identify and report unsafe conditions, workplace incidents, and quality concerns.

Assist with safety inspections and operational compliance activities.

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