Seasonal Front Desk Specialist

First Chair Destinations; Steamboat Springs (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off & holidays (non-exempt)

Paid flexible time off & holidays (ex-

Job summary

First Chair Destinations is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners, handling calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards.

You’ll coordinate with maintenance and housekeeping teams, verify unit availability for vendor visits, and identify potential owner leads to support business growth.

Qualifications

• Hospitality experience in hotel, resort, or vacation rental settings preferred.
• At least 1 year in administrative or customer service roles is a bonus.
• Excellent time management with multitasking capabilities.
• Tech-savvy with comfort using digital systems and apps.
• Willingness to travel between worksites as needed.
• Dependable, punctual, and ready to work independently and in a team.
• Clear and positive communication, both online and in person.
• Comfortable interacting with guests, owners, and vendors.

Responsibilities

• Be the first point of contact for guests, vendors, and owners via phone, email, or chat.
• Coordinate maintenance and housekeeping tickets and follow-ups.
• Verify unit availability and schedule vendor or realtor visits as needed.
• Maintain guest satisfaction metrics and convert inquiries into reservations.
• Identify potential owner leads and pass information to the Business Development team.
• Build and maintain relationships with internal support teams.
• Perform other duties as assigned in a dynamic hospitality environment.

Skills

Hospitality experience

Administrative experience

Customer service

Time management

Tech-savvy

Independent worker

Communication skills

Reliable transportation

Job description

We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.

We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.

• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)& Holidays (non-exempt employees)
• Paid Flexible Time Off & Holidays (exempt employees only)
• Paid Sick Leave

Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.

Spend your Winter with us!

As our Front Desk Specialist, you'll serve as the primary contact for guests, vendors, and owners, handling phone calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards. You'll coordinate with maintenance and housekeeping teams, verify unit availability for vendor visits, and identify potential owner leads to support business growth. This role combines excellent customer service with administrative coordination, making you a key player in creating positive experiences and building lasting relationships.

Compensation + Schedule

• $20 - $22 / HR less payroll deductions and all required withholdings
• 30 - 40 hours per week
• Schedule: Varies weekly - weekends and evenings required
• Seasonal Dates: 11/20/26 - 4/1/27
• Holidays may be required

Essential Job Functions

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
• Verify unit availability to assist with scheduling vendor or realtor visits.
• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
• Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative.
• Build and maintain business relationships and open lines of communications with other internal support teams.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in administrative or customer service style role is a bonus.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependent, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

This job description does not identify every requirement of the position. First Chair may change position requirements, responsibilities, and work environment at any time with or without notice.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion a background check.