Seasonal Floor Staff

Landmark Theatres; Palo Alto (CA); In loco; USD 22.000 - 32.000; Part-time

Vantaggi offerti da questo lavoro

Free movies

Free popcorn and soda

50% off concessions

Medical and Dental benefits

401(k) retirement with company match

Descrizione del lavoro

Landmark Theatres in Palo Alto is hiring for a temporary, seasonal hourly position to support Box Office, Concession, Usher, or Kitchen roles. Flexible shifts are needed for nights, weekends, and holidays.

Applicants must be comfortable handling cash, delivering friendly service, and assisting guests with accessible devices. This role offers benefits such as free movies, complimentary snacks, and a 50% discount on concessions, plus medical and dental options and a 401(k) with company matching

Competenze

• Must be at least 16 or 18 years old.
• Committed to providing exceptional customer service.
• Accurate cash handling and math skills.
• Must be available during peak business hours (Nights, Weekend, and Holidays).
• Ability to work in a fast-paced environment.
• Ability to interact with the public and provide high level of customer service.
• Ability to work independently.
• Ability to lift 50 pounds and stand for a long period of time.
• Ability to comply with attendance and dress code policy.
• Ability to operate various concession and kitchen equipment.

Mansioni

• Box office: greet customers, assist with movie/seat selection, process transactions and payments, answer calls, manage cash drawer and tickets.
• Concession: upsell items, process payments, operate/conserve equipment, complete opening/closing duties, receive stock, comply with safety laws.
• Usher: greet customers, announce promotions/safety info, maintain cleanliness, help locate seats, check tickets, monitor theater conditions, report safety concerns.

Conoscenze

Customer service

Cash handling

Fast paced environment

Public interaction

Independence

Strumenti

Point-of-sale system

Concession equipment

Kitchen equipment

Descrizione del lavoro

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.

We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.

“This is a temporary, seasonal, hourly position expected to run through [1/31/27]. Employment is limited to the seasonal business need and is not expected to continue beyond that date. Once the seasonal assignment ends, employees are welcome to reapply for future seasonal openings, subject to business needs and available positions.”

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.

Essential job duties and responsibilities include, but not limited to:

Box office:

• Greet and welcome each customer
• Assist with movie/seat selection and answers general questions
• Provide friendly and efficient service including answering questions and resolving customer concerns
• Use point of sale system to accurately process transactions and payments
• Answer incoming phone calls and provide general theatre information
• Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
• Checks and updates marquee and displays
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Concession:

• Greet and welcome each customer
• Upselling and suggestive selling concession items with each transaction
• Use point of sale system to accurately process transactions and payments
• Operating and maintaining all concession and kitchen equipment
• Perform daily opening and closing duties in assigned areas
• Receiving and putting away deliveries (stock)
• Complies with city, state and federal food safety and alcohol service laws where applicable
• Knowledgeable of concession products and offerings
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Usher:

• Greet and welcome each customer
• Auditorium Announcements (greeting, promotions, and safety information)
• Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
• Assist customers with locating a seat or their assigned seat
• Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
• Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
• Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
• Light Janitorial support

Qualifications, Skills, and Abilities:

• Must be at least 16 or 18 years old
• Committed to providing exceptional customer service
• Accurate cash handling and math skills
• Must be available during peak business hours (Nights, Weekend, and Holidays).
• Ability to work in a fast-paced environment
• Ability to interact with the public and provide high level of customer service
• Ability to work independently
• Ability to lift 50 pounds and stand for a long period of time
• Ability to comply with attendance and dress code policy
• Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment

Fantastic Benefits include:

• Free movies
• Free popcorn and soda
• 50% off concessions
• Medical and Dental benefits*
• 401(k) retirement with company match*

* After initial eligibility period

“Reminder, this is a temporary, seasonal, hourly position expected to run through [1/31/27]. Employment is limited to the seasonal business need and is not expected to continue beyond that date. Once the seasonal assignment ends, employees are welcome to reapply for future seasonal openings, subject to business needs and available positions.”