Seasonal Dispatch Specialist

First Chair Destinations; Steamboat Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Holidays

Paid Flexible Time Off & Holidays

Paid Sick Leave

Job summary

First Chair Destinations is seeking a dispatcher to support its shuttle operations in Steamboat Springs. You will handle calls, monitor the shuttle dashboard, and coordinate with drivers to ensure timely guest service.

Flexibility for weekends/holidays is required, with a customer‑centric approach and the ability to work independently in a fast paced hospitality environment.

Qualifications

• Experience in hotel, hospitality, or similar setting preferred.
• Strong communication and friendly, professional demeanor.
• Ability to use phone, computer, and radio systems effectively.

Responsibilities

• Operate phone system and radios; input data into the shuttle dashboard.
• Answer calls; relay information per procedures.
• Dispatch shuttle drivers and ensure timely guest service.
• Collaborate with drivers and monitor shuttle operations.
• Maintain equipment and support daily operations in hospitality.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Independent work

Hospitality experience

Tools

Phone systems

Two-way radios

Shuttle dashboard

Job description

We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.

We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.

• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)& Holidays (non-exempt employees)
• Paid Flexible Time Off & Holidays (exempt employees only)
• Paid Sick Leave

Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.

Spend your Winter with us!

The dispatch specialist is responsible for the successful operations of the entireshuttle department for First Chair Destinations.The dispatcher will help the Resort Services Department with guest service by monitoring theFirst Chair Shuttle App dashboard. Answering incoming calls in an attentive, courteous, andefficient manner. Direct communication via two way radios with shuttle drivers effectivelydelivering information regarding guest location and destination.The dispatcher is expected to understand and be capable of the operations for the ResortServices department. The dispatcher must be prepared to work weekends and holidays asnecessary.

Compensation + Schedule

• $22 - $24.60 / HR less payroll deductions and all required withholdings
• Seasonal Dates: 11/14/26 - 4/18/27
• Weekends and holidays may be required

Essential Job Functions

• Operates phone system, two-way radios, monitor and input information into First Chair
  Dashboard.
• Answers incoming phone calls and take appropriate information based on standard
  operating procedures.
• Fulfills guest requests with accurate and timely shuttle service.
• Dispatches calls appropriately to shuttle drivers.
• Promotes team work and quality service through communication and coordination with
  the shuttle drivers.
• Uses dashboard to monitor all shuttles operations.
• Helps maintain fleet, radios, phones and all other items needed for daily operations.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Prior experience driving in a professional setting is a bonus but not required.
• Ability to maintain friendly and professional demeanor at all times.
• A dispatcher must possess good communication skills with an understanding of computer,telephone, and two-way radio systems.
• Gives a high priority to customer service and is able tosolve problems with minimal guidance.
• Capable of multi-tasking and working in a fast paced environment.
• Must have a positive attitude, be people oriented, and able to work independently or with others as needed.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

This job description does not identify every requirement of the position. First Chair may change position requirements, responsibilities, and work environment at any time with or without notice.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion a background check.

PRIVACY NOTICE: The information you provide through this application will be used solely to evaluate your candidacy for employment with First Chair Destinations. Your information will be kept confidential and accessible only to authorized members of our hiring team and trusted service providers supporting our recruitment process. By submitting your application, you acknowledge that your information will be collected, stored, and processed in accordance with First Chair Destinations' privacy policy and applicable federal, state, and local laws. First Chair Destinations is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. First Chair Destinations participates in E-Verify. If you have questions about how your information is handled, please contact us at [e-mail].