Seasonal Customer Service & Retail Sales Floor Support - Springbrook Prairie Pavilion Rack

Nordstrom, Inc.; Naperville (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Rack in Naperville, IL is hiring team members for Sales, Customer Service, Stock and Fulfillment roles. You’ll help customers, operate POS, maintain fitting rooms, and keep stockrooms organized in a fast-paced store environment.

Roles involve moving across departments as needed, with an emphasis on friendly service, accurate ticketing, and helping customers find great deals. Flexible schedules apply.

Qualifications

• Strong communication and customer service abilities.
• Comfort working in a fast-paced retail environment.
• Ability to work effectively in a team.
• Willingness to work across store areas as needed.

Responsibilities

• Keep the sales floor runway ready with neat, merchandised layouts.
• Assist customers at checkout across in-store, online, and mobile platforms.
• Support fitting rooms by greeting customers and organizing returns to floor.
• Maintain clean, organized stockrooms and sales floors.
• Operate store technologies and adhere to asset protection standards.
• Promote Nordstrom Rewards and store initiatives.

Skills

Clear communication

Interpersonal skills

Teamwork

Flexibility

Job description

## **Job Description**Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.**A day in the life for Sales and Customer Service ...*** Work with the team to ensure the salesfloor stays \"runway ready\", and is sized and filled in through re-merchandising and straightening throughout the day* Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience* Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor* Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor* Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed* Demonstrate expertise in all technologies used in the store environment* Adhere to all operational, merchandise and asset protection standards* Promote initiatives like our Nordstrom Rewards program**A day in a life for Stock Support and Fulfillment...*** Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments* Fulfill customer orders in a timely manner following quality standards* Prepare and ship customer’s orders following quality, packing and shipping standards* Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes* Assist in maintaining clean and organized selling floors and stockrooms* Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures**You own this if you have...*** Clear, effective communication with strong interpersonal skills* Accountability, initiative and a high level of ownership* Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment* The ability to work a flexible schedule based on business needs* Physical Requirements: + Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. + Frequent use of hands for grasping, fine manipulation, pushing and pulling + Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. + Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds + *Stock and Fulfillment Only:* Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds **Pay Range Details**The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.$17.45 - $18.15 Hourly**We’ve got you covered...**Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:* Medical/Vision, Dental, Retirement and Paid Time Away* Life Insurance and Disability* Merchandise Discount and EAP ResourcesThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\\_Overview\\_07-14\\_Variable\\_ES-US.pdf