Seasonal Customer Service Representative - NYC Flagship

Nordstrom Inc; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away Life Insurance and Disb

Merchandise Discount and EAP Resources

Job summary

Nordstrom Inc. is seeking a customer-focused team member in New York to deliver seamless service, process transactions, and support order pickup. You’ll resolve returns, assist customers, and mentor new hires on the register while maintaining security and privacy of customer data.

Role emphasizes strong communication, relationship-building, and the ability to juggle multiple tasks in a fast-paced retail environment. Training and loyalty program knowledge are pluses.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and solutions-focused approach.
• Accurately process transactions and ticketing to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.

Skills

Customer service

POS familiarity

Communication

Training new hires

multitasking

Ownership

Tools

Windows

iOS

Android

Job description

Job Description

Do you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out. A day in the life... Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach Accurately process transactions and ticketing using POS and store systems to support inventory accuracy Build relationships with teammates and contribute to a positive, team-focused environment Protect the security and privacy of customer information through education, compliance and resolution of issues Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.

• Strong ability to build relationships with customers, peers, and leaders


• Proficiency in multiple operating systems such as MS Windows, iOS and Android


• Clear, effective communication and strong interpersonal skills


• Ability to train and deliver POS/register training to support onboarding of new hires


• Ability to prioritize multiple tasks in a fast-paced environment


• Strong ownership, accountability, and follow-through

Pay Range Details

Pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$18.45 - $19.20 Hourly

Hours vary based on business needs, including evenings and weekends

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources


• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

This position may be eligible for performance-based incentives/bonuses.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

Legal Notices

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us.