Seasonal Customer Outreach Marketing Associate

Pmalladmin; Westerville (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

1-800-FLOWERS.COM, INC in Westerville, Ohio is seeking a Seasonal Customer Outreach Marketing Associate. The role focuses on outbound sales calls to engage customers, upsell products, and drive seasonal revenue while delivering world-class service.

Responsibilities include following prepared scripts, identifying opportunities to upsell, handling orders, and maintaining CRM records. The job requires a high school education, strong communication, and resilience in a fast-paced environment with a

Qualifications

• High School education or equivalent required.
• Good listening, written and verbal communication skills.
• Exceptional outbound sales ability to motivate customers to purchase products/services.
• PC literate with Internet usage and 35 words per minute typing.
• Ability to thrive in a fast-paced, team-oriented environment.
• Prior call center experience strongly preferred.
• Strong customer service skills with attention to detail and time management.
• Flexible schedule to support peak season.
• Must pass pre-hire skills assessment and training.

Responsibilities

• Contact customers by outbound calls using prepared scripts to upsell products and services.
• Provide product and service information and follow up to close sales.
• Move customers from browsing to closing a sale.
• Manage multiple systems including predictive dialer, order entry, and CRM.
• Handle orders and updates for complete resolution as required.
• Identify escalations and trends to relevant departments.
• Meet or exceed campaign performance standards.
• Maintain confidentiality of orders and customer data.
• Communicate clearly to promote rapport.
• Maintain empathy and world-class service to build relationships.
• Stay composed during highly emotional escalations.
• Guide customers through process for positive experience and lifetime relationship.
• Participate in team alignment with company principles and department strategies.
• Meet all company goals and metrics.

Skills

Outbound sales

Customer service

Call center experience

Typing 35 wpm

Teamwork

Flexible schedule

Resilience

Education

High School education or equivalent

Job description

Seasonal Customer Outreach Marketing Associate

#23550

Westerville, Ohio, United States

Requirements

Education and Experience

• High School education or equivalent required.


• Good listening, written and verbal communication skills


• Exceptional sales ability related to outbound sales; must be able to effectively motivate customers to purchase products and/or services


• PC literate with knowledge on Internet usage and 35 words per minute typing is essential


• Ability to maintain consistent work ethic and be resilient in a fast-paced environment


• Prior call center experience strongly preferred


• Strong customer service skills with attention to detail and time management


• Ability to participate and function in a Team oriented environment


• Highly motivated, dependable, energetic, and positive individuals


• Flexibility in schedule to support the business during peak season


• Applicant must successfully pass pre-hire skills assessment, training and meet all performance expectations

MINIMUM SYSTEM REQUIREMENTS FOR WORK AT HOME ROLES:

Hardware (PC):

• Windows 10 operating system or current Apple IOS


• 8Gigabytes of RAM


• 50GB available space on your Hard Drive

Required:

• Apple or Windows PC Laptop or Desktop computer


• NO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.

Required:USB headset with microphone

Required:2 home monitors or screens with a minimum 1024 x 768 resolution.

Required:Mouse/touchpad and keyboard

Required:Smart Cellphone Android or IOS required

Required:Working PC Camera

Preferred Hardware and Internet Service Speeds Specification:

to accomplish what Harry & David would require doing your job from home.

Hardware (PC):

• Windows 10 operating system


• 8-16 Gigabytes of RAM


• 50GB available space on your Hard Drive


• 9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)

Job Title

Seasonal Customer Outreach Marketing Associate

Job Description

DO YOU LOVE SALES AND HAVE RECENT SALES EXPERIENCE? DO YOUR CUSTOMERS ALWAYS BUY MORE THAN THEY CAME FOR? DO YOUR CUSTOMERS KEEP COMING BACK? WE WANT YOU ON OUR TEAM!!!!

MUST PROVIDE A CURRENT RESUME AND HAVE RECENT SALES EXPERIENCE!!!!!

The COM (Customer Outreach Marketing) Specialistwill be responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product, and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offer possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer need byusingtheir knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems.

Essential Duties and Responsibilities:

• Contact customer by outbound calls using aprepared sales scripts to persuade potential customers to purchase a product or service and upselling customers on new/additional services and products when applicable


• Provide customers with appropriate product and service information and complete all follow up to close sale and drive resolution.


• Ability to move the customer past the point of browsing to engaging/closing a sale


• Ability to manage multiple systems effectively and efficiently, including predictive dialer, order entry and customer service systems.


• Handle orders and issues and update appropriate changes into system of record for complete resolution as required


• Identify and escalation issues, feedback and trends to appropriate resource/department


• Expected to meet or exceed performance standards for each campaign.


• Ability to maintain confidentiality regarding customer orders, account and company information always.


• Communicate verbally and in writing in an engaging manner that promotes dialogue and establishes rapport


• Maintain empathy for the customer’s situation while providing world class service that cultivates and develops high level relationships


• Ability to maintain composure and professionalism while handling highly emotional escalations


• Ability to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationship


• Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.


• In addition, the associate is expected to meet all company’s goals and metrics

1-800-FLOWERS.COM, INC Participates in E-Verify, for more information: Click Here

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