Seasonal Customer Experience Specialist - Nordstrom Local Upper Eastside

Nordstrom Inc; New York (NY); Presencial; USD 28 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Merchandise Discount

401k plan

Medical/Vision/Dental insurance

Resumo da oferta

Nordstrom Inc in New York, NY is seeking a Customer Experience Specialist who will wear many hats—greeting customers, assisting stylists, processing merchandise and supporting in-store events. You will quickly identify customer needs, connect them to services like Online Order Pickup, Alterations, Styling and Returns, and maintain a professional, service-driven approach in a fast-paced environment.

Responsibilities include opening/closing the store on some shifts, light cleaning, and keeping

Qualificações

• High level of ownership, accountability and initiative.
• Ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations.
• Ability to quickly adapt to new initiatives, concepts, and services within the store.

Responsabilidades

• Greet customers and engage with diverse audiences.
• Understand and meet customer needs across services (Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping).
• Assist back-of-house processes, inventory management and store organization.
• Support events, RSVP tracking and customer data collection.
• Open/close the store and follow security procedures; perform light cleaning duties.

Ferramentas

Microsoft Outlook

Booking Bug

Excel

Descrição da oferta de emprego

Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life… Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc. Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc. Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc. During some shifts: responsible for opening and closing the building, following the proper security procedure Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance You own this if you have…

You own this if you have… A high level of ownership, accountability and initiative The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues The ability to quickly adapt to new initiatives, concepts, and services within the store Proven success in working in a fast-paced environment with the ability to multi-task A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Physical Requirements

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Occasionally lift and carry up to 25-50 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $20.55 - $21.35 Hourly

Benefits

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits.

Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2026 Nordstrom, Inc

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!